Michelle Nguyen
Vaughan
Summary
Accomplished Customer Service Manager with 8 years of experience leading and developing team members. Assign tasks, provide feedback, mediate interpersonal conflicts, and efficiently implement company procedures. A detail-oriented collaborator with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to complete knowledge of company policies and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Supervisor
Bath And Body Works
06.2020 - 08.2023
- Evaluated approximately 70 employees' performance, coached and trained to improve areas of opportunities
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
TAP Assistant Store Manager
Bath And Body Works
08.2021 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached 20 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed under Store Manager to improve workforce management and evaluated staff to improve skills and achieve growth with sales conversion
Operation Specialist
Nike Factory Store
06.2016 - 01.2020
- Spearheaded the development of Mobile Point of Sale devices for Nike Factory Store in the Canadian Market and partnered with Portland Headquarters to roll out the technology to other storefronts. Produced an increase in sales transaction by 10% per hour with the usage of MPOS.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
Associate of Arts - Fashion Business
Seneca College of Applied Arts And Technology
North York, ON06.2020
Skills
- Customer Service Representative
- Performance Management
- Stock Management
- Visual Merchandising Oversight
- Staff Training and Onboarding
- POS Systems Operations
Timeline
TAP Assistant Store Manager
Bath And Body Works
08.2021 - 10.2021
Supervisor
Bath And Body Works
06.2020 - 08.2023
Operation Specialist
Nike Factory Store
06.2016 - 01.2020
Associate of Arts - Fashion Business
Seneca College of Applied Arts And Technology
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