Michelle Moss
Phelan
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
13
13
years of professional experience
1984
1984
years of post-secondary education
Work History
Front End Associate /Cashier Assistant
Walmart
Hesperia
02.2023 - 03.2025
- Assisted customers with product inquiries and provided excellent service.
- Operated cash register and processed transactions efficiently.
- Maintained clean and organized sales floor to enhance shopping experience.
- Stocked shelves and ensured products were well-displayed and accessible.
- Maintained clean and clutter-free front-end area.
- Processed customer transactions and provided excellent customer service.
- Greeted customers warmly upon arrival and identified their needs.
Caregiver
Carolyn Picasales
Phelan
01.2018 - 04.2022
- Assisted clients with daily living activities and personal hygiene.
- Administered prescribed medications and monitored health conditions.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe living environment for clients.
- Documented care provided and reported any changes in client condition.
- Supported bathing, dressing and personal care needs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Administered prescribed medications on a timely basis following care plan instructions.
Caregiver
Robert Picasales
Sunland
01.2015 - 01.2018
- Assisted clients with daily living activities and personal hygiene.
- Administered prescribed medications and monitored health conditions.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe living environment for clients.
- Documented care provided and reported any changes in client condition.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
Customer Service Representative
Buyers Home Warranty
Burbank
05.2012 - 01.2015
- Assisted customers with warranty claims and service requests.
- Resolved customer inquiries through phone and email communication.
- Provided detailed information about coverage options and pricing plans.
- Maintained up-to-date knowledge of company policies and industry standards.
- Handled escalated issues with professionalism and empathy towards customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Verdugo Hills High
Tujunga, CASkills
- Cash handling
- Inventory management
- Visual merchandising
- Point of sale systems
- Customer relationship management
- Conflict resolution
- Effective communication
Timeline
Front End Associate /Cashier Assistant
Walmart
02.2023 - 03.2025
Caregiver
Carolyn Picasales
01.2018 - 04.2022
Caregiver
Robert Picasales
01.2015 - 01.2018
Customer Service Representative
Buyers Home Warranty
05.2012 - 01.2015
Verdugo Hills High