Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Midgette

Huntington Beach,CA

Summary

Highly organized with a strong ability to multitask and complete my work effectively! I have a strong foundation in communication and I am always eager to learn.

Overview

3
3
years of professional experience

Work History

Customer Care Representative/Technical Support Representative

AMD Direct Inc.
Huntington Beach, CA
09.2023 - Current
  • Manage high call volume along with two separate email inboxes daily.
  • Navigate multiple computer systems, browsers, and applications to find information.
  • Participate in weekly team meetings, taking and giving constructive criticism.
  • Provide product support, assisting customers with troubleshooting and any other technical questions.
  • Cross trained in order to assist other departments when needed: billing, shipping, manufacturing.

Data Entry Administrator

PT Industries Inc.
Signal Hill, CA
07.2022 - 08.2023
  • Managed data entry quickly and precisely to meet Boeing commerical and military deadlines.
  • Took special training and met the qualifications to submit work in the Boeing government portal.
  • Trained to assist other departments in quoting bids, reviewing blueprints, manufacturing, etc.
  • Created my own organized filing system for my department's documents.

Administrative Assistant

First Team Real Estate
Long Beach, CA
10.2021 - 11.2022
  • Answered multi-line phone system, routing calls to our agents and proper departments.
  • Maintained confidentiality of sensitive information with a secure filing system.
  • Worked under important deadlines, ensuring all proper documentation was available in order to close on a home.
  • Trained to assist the billing department and created their first program for tracking all company expenses.

Education

Associate of Arts - Communications

Orange Coast College
Costa Mesa, CA
06-2016

Skills

  • Quickbooks, Excel, Logicbroker
  • Data entry
  • Customer service
  • Call center experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Care Representative/Technical Support Representative

AMD Direct Inc.
09.2023 - Current

Data Entry Administrator

PT Industries Inc.
07.2022 - 08.2023

Administrative Assistant

First Team Real Estate
10.2021 - 11.2022

Associate of Arts - Communications

Orange Coast College

Similar Profiles

  • Kristen WilsonKristen Wilson

    Advanced Mobility Solutions Care/Advanced Technical Support/Customer Care Representative at AT&T Business MobilityAdvanced Mobility Solutions Care/Advanced Technical Support/Customer Care Representative at AT&T Business Mobility

  • Aiana BennettAiana Bennett

    <ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors

  • OMOLOLA ABOKEDEOMOLOLA ABOKEDE

    Customer Service representative/Technical Support Representative at Hinduja Global SolutionsCustomer Service representative/Technical Support Representative at Hinduja Global Solutions

  • IMANII JOHNSONIMANII JOHNSON

    Customer Service Representative/Technical Support Representative at Valor GlobalCustomer Service Representative/Technical Support Representative at Valor Global

CREATE PROFILE
Michelle Midgette