OMOLOLA ABOKEDE
Winnipeg,Canada
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service representative/Technical Support Representative
Hinduja Global Solutions
10.2023 - 10.2024
- Prepared and proofread reports and presentations, ensuring accuracy and attention to detail
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Executive Assistant/Customer service representative
Zenith Bank PLC
10.2022 - 06.2023
- Handled customer service inquiries related to product and service issues, ensuring prompt resolution and customer retention
- Managed office supplies and equipment inventory, ordering new supplies as necessary and keeping records of all transactions
- Developed and maintained filling systems, improving access to important documents for management and team members
- Provided executive support to the management team, handling a variety of administrative tasks such as scheduling and document preparation
- Assisted with preparation for operations meetings, including reports and presentations
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Graduate Assistant/customer service representative
People-Plus Mgt. Coy. Ltd.
12.2019 - 09.2022
- Attending to customer's dispute complaints and service request daily
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Administrative Assistant and technical officer
Reliant Overseas Limited
09.2018 - 11.2019
- Keeping company sales record and periodical account reconciliation improving to access to important documents and account records for management
- Attending to clients and potential clients
- Obtaining necessary permits for the company
- Assisted with preparation for Board meetings, including reports and presentations
- Managed office supplies and goods inventory, bringing it to management attention as necessary and keeping records of all transactions
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bsc - Biochemistry
UNIVERSITY OF ILORIN
01.2016
Skills
- Client Support
- Active listening
- Problem resolution
- Call center experience
- Microsoft Excel
- Conflict resolution
- Client relations
- Microsoft outlook
- Scheduling
- Team development
- Critical thinking
- Accurate Data Entry
Languages
English
Native or Bilingual
Interests
- Personal Development and Self-Improvement
- Blogging/Vlogging
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering
- Artificial Intelligence (AI) and Machine Learning
Timeline
Customer Service representative/Technical Support Representative
Hinduja Global Solutions
10.2023 - 10.2024
Executive Assistant/Customer service representative
Zenith Bank PLC
10.2022 - 06.2023
Graduate Assistant/customer service representative
People-Plus Mgt. Coy. Ltd.
12.2019 - 09.2022
Administrative Assistant and technical officer
Reliant Overseas Limited
09.2018 - 11.2019
Bsc - Biochemistry
UNIVERSITY OF ILORIN
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