Michelle Masterson
Edmonton,AB
Summary
I am a hardworking, organized, loyal, reliable, creative, independent, driven, team player who brings positive energy and good work ethic to my surrounding work environment. I strive on bringing exceptional service to every guest.
I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am motivated to learn, grow and excel and willing to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Master Hairstylist
Tommie Salon
06.2016 - 03.2020
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Master Hairstylist
Ragged Edge Hair Studio
03.2013 - 07.2015
- Helped with the transition of new ownership of the Salon with staff and clients.
- Kept areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
Hair Salon Owner/Operator and Master Hairstylist
Ragged Edge Hair Studio
06.2007 - 03.2013
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Education
Hair And Esthetics
Est-Elle Academy
Edmonton, AB02.2003
Bachelor of Arts - Physical Education
Augustana University College
Camrose, AB05.1997
Skills
- Adaptable to Changing Client Needs
- Customer Satisfaction
- Problem Anticipation and Resolution
- Inventory Management Procedures
- Work Station Cleaning
- Client Needs Assessment
- Fashion Shows
- Maintaining Clean Work Areas
- Originality and Creativity
- Cash Register Operations
- Sales Strategies
- Product Recommendations
- Customer Service Process Improvement
Certification
- Red Cross First Aid/CPR
- Coaching Certification -Ringette
Timeline
Master Hairstylist
Tommie Salon
06.2016 - 03.2020
Master Hairstylist
Ragged Edge Hair Studio
03.2013 - 07.2015
Hair Salon Owner/Operator and Master Hairstylist
Ragged Edge Hair Studio
06.2007 - 03.2013
Hair And Esthetics
Est-Elle Academy
Bachelor of Arts - Physical Education
Augustana University College
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