Michelle Martin
Caledonia,ON
Summary
Experienced with creating nurturing and educational environment for children. Utilizes creative activities to promote cognitive and social development. Knowledge of maintaining safety standards and fostering positive relationships with children and parents.
Experienced with clubhouse operations, including member services and facility management. Utilizes strong team leadership and event coordination skills to enhance member experiences. Track record of maintaining high standards of service and operational efficiency. Experienced with administrative tasks, scheduling, and document management. Utilizes organizational skills and attention to detail to maintain efficient office environment. Knowledge of office software and communication tools to support team operations and foster productivity.
Overview
14
14
years of professional experience
Work History
Clubhouse Manager
Southern Pines Golf Course
09.2020 - Current
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Increased event revenue by effectively promoting club facilities and coordinating successful events.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Developed strong relationships with vendors to negotiate favorable contracts for goods and services required at the clubhouse.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
Office Worker
Wally Parr
09.2018 - 04.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Contributed to a positive work environment through proactive assistance and collaboration with colleagues across departments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Daycare Worker/Cook Shift Leader
Kinder Learning Centre
09.2010 - 02.2014
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
Education
High School Diploma -
Port Dover Composite School
Port Dover, ON06.1996
Skills
- Health and safety compliance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Decision-Making
Languages
English
Timeline
Clubhouse Manager
Southern Pines Golf Course
09.2020 - Current
Office Worker
Wally Parr
09.2018 - 04.2020
Daycare Worker/Cook Shift Leader
Kinder Learning Centre
09.2010 - 02.2014
High School Diploma -
Port Dover Composite School
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