ADEYINKA DALERO
Caledonia,ON
Summary
Dynamic professional with a strong background in cybersecurity and client relations, honed at Nissan Motors. Proven ability to enhance digital engagement and secure data handling while fostering customer loyalty. Skilled in incident response and communication, driving improvements in service delivery and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Advisor II
Nissan Motors via Concentrix
11.2023 - Current
- - Guided customers in using Nissan Connect features, enhancing digital product engagement.
- - Troubleshot connectivity and system issues, ensuring secure and efficient service delivery.
- - Maintained data accuracy and system access, with attention to privacy and security protocols.
- - Documented user behavior and feedback for improving digital system functionality.
Community Associate
Regus (International Workplace Group)
01.2022 - 06.2023
- - Managed client access, onboarding systems, and secure user credential handovers.
- - Organized community events with proper data handling for attendee management.
- - Oversaw business center operations, resolving technical and access issues efficiently.
- Managed daily operations in flexible workspaces and client services.
- Developed relationships with local businesses to create partnership opportunities.
- Assisted in maintaining a welcoming and professional office atmosphere.
Client Relations Specialist
Paulimama Oil & Gas
07.2011 - 10.2016
- Secured customer records while implementing process improvements to minimize data handling risks.
- Developed strong relationships with clients to enhance satisfaction and loyalty.
- Managed client inquiries, providing timely and accurate information.
- Coordinated communication between clients and internal teams for efficient service delivery.
- Emphasized transaction security in client services to build customer trust.
Education
Post Graduate Diploma - Education
Open University
01.2018
BSc. - Geology
Ekiti State University
Skills
- Cybersecurity principles and threat intelligence
- Network and data security
- IT security foundations and monitoring
- Incident response and documentation
- Analytical and problem-solving skills
- CRM tools and ticketing systems
- Communication and customer service excellence
- Strong Understanding of OSI Model,TCP/IP
- Secure data handling
- Incident management
Certification
- - Certified in Cybersecurity (CC) - (ISC)2
- - Threat Intelligence
- - IT Security Foundations
- -CompTIA Security+
References
Available upon request
Timeline
Technical Advisor II
Nissan Motors via Concentrix
11.2023 - Current
Community Associate
Regus (International Workplace Group)
01.2022 - 06.2023
Client Relations Specialist
Paulimama Oil & Gas
07.2011 - 10.2016
Post Graduate Diploma - Education
Open University
BSc. - Geology
Ekiti State University
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