Michelle Laing
Stony Plain,Canada
Summary
Motivated, professional, and eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently, acquire new competencies rapidly. Personable and organized with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
Tuber towing
07.2021 - 01.2024
- Supervised dispatch board and recalibrated call priorities consistently according to caller demands.
Telephone Operator
Kytech Canada
10.2019 - 01.2021
- Maintained compliance with company policies on telephone etiquette and customer service standards.
- Addressed various customer requests for assistance with effective solutions.
Security Monitor
Telsco Security
01.2018 - 01.2019
- Monitored fire and intruder detection systems to ensure safety and security.
- Maintained high alertness during shifts to promptly address security incidents.
Telephone Operator /Employee Trainer
Fourstar Communications Inc.
01.2009 - 01.2018
- Cultivated professional relationships with employees and clients through effective customer service skills.
- Managed multiple computer systems concurrently while assisting customers via phone.
- Leveraged strong communication abilities to enhance client interactions and employee collaboration.
Education
Medical office assistant degree -
Academy of Learning Career College
01.2025
Graduated grade 12 -
North Peace Senior Secondary School
Skills
- Microsoft Office Suite
- Time management
- Calm under pressure
- Training & Development
- EMR and Netcare programs
- Customer confidentiality
- Professional telephone skills
- Multiline phone operations
- Credit card processing
- Dispatch software
- Efficient data input
References
Available upon request
Certification
Intermediate First Aid-Blended Issue Date January 20, 2025
EDUCATION
I am completing the Medical office Assistant /Unit Clerk program through Academy of Learning college
Languages
English
Native or Bilingual
Timeline
Dispatcher
Tuber towing
07.2021 - 01.2024
Telephone Operator
Kytech Canada
10.2019 - 01.2021
Security Monitor
Telsco Security
01.2018 - 01.2019
Telephone Operator /Employee Trainer
Fourstar Communications Inc.
01.2009 - 01.2018
Graduated grade 12 -
North Peace Senior Secondary School
Medical office assistant degree -
Academy of Learning Career College
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