KHALED ABDALLAH ADAM
York,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
GardaWorld Security
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Sales Agent
CANADIAN TIRE
11.2023 - 12.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of {Credit Card} products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Agent
Good Food Company
10.2023 - 11.2023
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Packing, Shipping, and Receiving Assembler
LA JOUVIANCE
08.2023 - 09.2023
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
Call Center Representative
INFO CENTER RW LTD
02.2022 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified and resolved discrepancies and errors in customer accounts.
Chief Financial Officer
BEN HIZAM
09.2020 - 10.2021
- Developed strategic financial plans to support company growth and achieve long-term objectives.
- Analyzed operational issues and implemented corrective action to maximize profits.
- Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
- Directed budget development, creation of budgetary controls and recordkeeping systems and investment management.
- Collaborated with executive leadership to establish budgetary guidelines and allocate resources efficiently across the organization.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
Account Manager
SHS SOCIETE HIZAM SUARL
04.2020 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Customer Service Representative
SHS SOCIETE HIZAM SUARL
02.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
No Degree - Computer Science
KIGALI INDEPENDANT UNIVERSITY
RWANDA /KIGALI06.2023
High School Diploma -
LYCEE LA FIDELITE
CHAD/N'DJAMENA07.2020
Skills
Data Entry
Dispatch software
Stress Tolerance
Dispatching procedures
Prioritizing calls
Customer Relations
Dispatch Coordination
Customer Service
Call Center Customer Service
Verbal and written communication
Customer communications
Listening Skills
Problem-Solving
Excellent people skills
Reliable and punctual
Cash Handling
Continuous learning mindset
Change Management Expertise
Strategic financial planning
Investor Relations Management
Financial Policy Formulation
Call center experience
Computer Proficiency
Microsoft Excel
Microsoft Outlook
Microsoft Office Suite
Microsoft PowerPoint
Data Collection
Shipping procedures understanding
Delivery Scheduling
Warehousing functions
CCTV Monitoring
Surveillance
Emergency Response
Access Control
Patrol operations
Security Screenings
Electronic surveillance
Threat Management
Security Equipment Operation
Crisis Management
Dispatch
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Certification
- SAVING GAMES
- ENGLISH CERTIFICATE
- DALF DELF FRENCH CERTIFICATE
- PUBLIC SPEAKING
- SECURITY GUARD
- FIRST AID
- CUSTOMER SERVICE
- ENTREPRENEURIAT
Timeline
Dispatcher
GardaWorld Security
12.2023 - Current
Sales Agent
CANADIAN TIRE
11.2023 - 12.2023
Sales Agent
Good Food Company
10.2023 - 11.2023
Packing, Shipping, and Receiving Assembler
LA JOUVIANCE
08.2023 - 09.2023
Call Center Representative
INFO CENTER RW LTD
02.2022 - 05.2023
Chief Financial Officer
BEN HIZAM
09.2020 - 10.2021
Account Manager
SHS SOCIETE HIZAM SUARL
04.2020 - 09.2020
Customer Service Representative
SHS SOCIETE HIZAM SUARL
02.2019 - 03.2020
No Degree - Computer Science
KIGALI INDEPENDANT UNIVERSITY
High School Diploma -
LYCEE LA FIDELITE
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