Michelle Lago

• Collected, arranged, and inputted information into a database system.
• Motivated and trained employees to maximize team productivity.
• Processed commercial loan payments & created Excel spreadsheets in a timely manner. Handled over 100+ payments in one day
• Answered emails daily in a timely manner by the end of the day.
• Organized Member Business Loan Committee board meetings.
• Assisted VP of Commercial Loans with department activities.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Filed paperwork and organized computer-based information.
• Processed travel expenses and reimbursements for the executive team and senior management group.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Replied to emails in a timely manner.
• Planned & organized special projects of varying degrees of complexity. Events included Spirit Day, Health & Wellness Day, Community tabling events, and Member Appreciation Day.
• Worked with different departments throughout the credit union on special projects such as new program rollouts.

•Answered telephone calls in a timely manner and assist callers with questions regarding products and services

•Process mail and written correspondence

•Identify and correct member account problems