Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Pavneet Dhaliwal

Edmonton,AB

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Specialist

Zara
09.2022 - Current
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed and updated tracking spreadsheets using [Program].
  • Generated reports of findings to help management with making key decisions.
  • Evaluated performance and policies against metrics.
  • Identified objectives of [Company] by analyzing feedback, observing consumers and collecting surveys.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Motivated and trained employees to maximize team productivity.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Sales Associate

Shoppers Drug Mart
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.

Assistant Manager

Deol Auto
04.2021 - 06.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Cashier Team Leader

McDonalds
03.2020 - 05.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Cashier Supervisor

Family Plus Pharmacy
04.2020 - 02.2021
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.

Education

Associate of Arts -

University of Alberta
Edmonton, AB
01.2023

High School Diploma -

W.P. Wagner School
Edmonton, AB
06.2022

Skills

  • Cash Handling
  • Upselling Techniques
  • Time Management
  • Sales Generation
  • Policy and Procedure Adherence
  • Store Opening and Closing
  • Sales Expertise
  • Customer Service
  • POS System Operations
  • Accounting Operations Processes
  • Office Supplies and Inventory
  • Resource Planning and Scheduling
  • Customer Care
  • Sales Expertise
  • Customer Service
  • POS System Operations

Certification

Academic Honours with
Distinction Total average over
90% (2017-2021)
JA Canada Certificate
Program intended to provide
youths with skills necessary
to become innovative,
productive, and contributing
citizens (2018)
Math Excellence Above a 90%
in math with full
understanding (2017-2021)

Timeline

Operations Specialist

Zara
09.2022 - Current

Sales Associate

Shoppers Drug Mart
08.2021 - Current

Assistant Manager

Deol Auto
04.2021 - 06.2022

Cashier Supervisor

Family Plus Pharmacy
04.2020 - 02.2021

Cashier Team Leader

McDonalds
03.2020 - 05.2021

Associate of Arts -

University of Alberta

High School Diploma -

W.P. Wagner School

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Pavneet Dhaliwal