Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle ` KENNEDY

Victoria,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

London Drugs
Esquimalt
08.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Developed positive relationships with customers through friendly interactions.

Disability Support Worker

Full-O-Beans
esq
09.2022 - 06.2023
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Collaborated with other professionals to develop treatment plans for clients.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.

Education

High School Diploma -

Robert C Palmer Secondary School
Richmond, BC
06-2003

Skills

  • Critical Thinking
  • Problem Resolution
  • Relationship Building
  • Complaint resolution
  • Customer Service
  • Positive and professional
  • Active Listening
  • Incident Reports
  • Goal setting and planning
  • Emotional Support

References

References available upon request.

Timeline

Customer Service Representative

London Drugs
08.2023 - Current

Disability Support Worker

Full-O-Beans
09.2022 - 06.2023

High School Diploma -

Robert C Palmer Secondary School

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Michelle ` KENNEDY