Michelle Hunte
Whitby,Canada
Summary
Client Account Manager with extensive expertise in managing client relationships and operational efficiency over a 9-year career span. Skilled in quality assurance, project management, and conflict resolution, aiming to enhance customer satisfaction and team productivity. Committed to applying a detail-oriented approach and strong work ethic to achieve transformative client service experiences. Detail-oriented Content Creator with extensive knowledge of Capcut use and digital marketing. Committed to unique and aesthetically pleasing content with a talent for adapting to changing markets. Successful at content management systems.
Overview
12
12
years of professional experience
Work History
Digital Content Creator
I Am Shelly Hunte
12.2022 - Current
- Managed blog content calendar, ensuring consistent publication schedule and relevant topics.
- Pitched innovative ideas in brainstorming sessions with cross-functional teams which led to the successful launch of viral campaigns.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Collaborated with marketing teams to develop effective influencer campaigns, resulting in higher engagement and sales conversions.
- Monitored social media analytics to identify trends and adjust strategies accordingly, driving continued audience growth.
- Developed a content calendar to ensure consistent posting across all platforms, maintaining audience interest and engagement levels.
Client Relations Specialist
Morneau Shepell (Lifeworks)
01.2020 - 11.2021
- Conducted quality assurance calls to EAP clients, gathering feedback and addressing issues promptly
- Assessed client needs, recommending additional services, enhancing client satisfaction
- Entered client data and followed up administratively, ensuring accurate and timely documentation.
Manager of Client Services
Givex Canada
01.2014 - 10.2018
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Developed new employees and on-going performance assessment of current employees.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Client Account Manager
Givex Canada
01.2013 - 01.2014
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed accounts to retain existing relationships and grow share of business.
Education
Liberal Arts -
Seneca College
Toronto, ON01.2010
Humber College
Toronto, ON01.2009
High School Diploma -
Thistletown Collegiate Institute
Toronto, ON01.2008
Skills
- Project Management
- Recruitment
- Leadership
- Quality Assurance
- Fast-Paced Environment
- Microsoft Office
- Adaptability
- Strong Work Ethic
- Detail-Oriented
- Content Creation
- Content Strategy
- Social Media Management
References
References Available Upon Request
Timeline
Digital Content Creator
I Am Shelly Hunte
12.2022 - Current
Client Relations Specialist
Morneau Shepell (Lifeworks)
01.2020 - 11.2021
Manager of Client Services
Givex Canada
01.2014 - 10.2018
Client Account Manager
Givex Canada
01.2013 - 01.2014
Liberal Arts -
Seneca College
Humber College
High School Diploma -
Thistletown Collegiate Institute
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