Warren Smith
Niagara Falls,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great at planning and running entertaining programs as accomplished Entertainment Director. Offers record of success in increasing participation with empowered staff and fresh offerings for new interests.
Overview
29
29
years of professional experience
Work History
Automotive Sales Representative
Chrysler
08.2023 - Current
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
- Boosted dealership sales through personalized follow-ups and relationship-building with clients.
- Developed innovative marketing strategies for promoting new vehicles, contributing to brand recognition and revenue growth.
- Proved successful working within tight deadlines and a fast-paced environment.
Entertainment Director
Princess Cruise Lines Ltd.
01.2017 - 05.2021
- Enhanced audience engagement by planning and executing innovative entertainment programs.
- Managed budgets effectively, ensuring smooth operations and cost efficiency for all events.
- Implemented creative strategies to expand venue offerings, attracting diverse clientele and increasing attendance rates.
- Led cross-functional teams in the successful execution of large-scale productions, resulting in positive audience feedback.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Championed diversity in programming selection, showcasing a variety of talent from different cultural backgrounds.
- Conducted regular performance evaluations for staff members, providing constructive feedback and setting goals for improvement.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high levels of satisfaction among attendees.
Cruise Director
Princess Cruise Lines Ltd.
02.2009 - 01.2017
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Championed diversity and inclusion initiatives within the entertainment department, ensuring representation of various cultures and perspectives in programming offerings.
- Negotiated contracts with artists, performers, and other service providers, securing favorable terms for the cruise line while maintaining budgetary constraints.
- Facilitated effective communication between team members, fostering a positive work environment that encouraged collaboration and innovation.
- Managed a team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
- Enhanced guest experience by designing and executing diverse entertainment programs tailored to various age groups and interests.
Cruise Director
Cunard Cruise Line
04.1995 - 01.2009
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Championed diversity and inclusion initiatives within the entertainment department, ensuring representation of various cultures and perspectives in programming offerings.
- Negotiated contracts with artists, performers, and other service providers, securing favorable terms for the cruise line while maintaining budgetary constraints.
- Facilitated effective communication between team members, fostering a positive work environment that encouraged collaboration and innovation.
- Managed a team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
- Enhanced guest experience by designing and executing diverse entertainment programs tailored to various age groups and interests.
Education
Kingsway
South AfricaSkills
- Brand representation
- Creative vision
- Audience Engagement
- Talent management
- Hospitality Management
- Guest Services
- Decision-Making
- Team Collaboration
- Staff Training
- Time Management
- Attention to Detail
Timeline
Automotive Sales Representative
Chrysler
08.2023 - Current
Entertainment Director
Princess Cruise Lines Ltd.
01.2017 - 05.2021
Cruise Director
Princess Cruise Lines Ltd.
02.2009 - 01.2017
Cruise Director
Cunard Cruise Line
04.1995 - 01.2009
Kingsway
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