Michelle Haerle

Customer Focus

• Engaged in conversation with customers to understand needs, resolve issues and answer questions.
• Demonstrates awareness of unique customer needs including race, gender, socioeconomic status, and ability.
• Developed strong relationships with customers by providing personalized assistance and support.

Teamwork

• Mentored new employees on procedures and policies to maximize team performance.
• Supported team members to problem-solve and find solutions
• Mentored junior team members and managed employee relationships.

Safety and Facility Work

• Addresses change resistance to forward thinking by reframing and preferring to address the positive effects of the change while acknowledging the discomfort change brings.

Technical Knowledge and Skills

• Demonstrates technical and functional knowledge and skill at cash handling and Intelli software systems.
• Adapts to a fast-paced, high-demand environment that requires switching multiple skills in a short period of time.

• Created marketing campaigns to attract new customers.
• Developed policies and procedures for the business.
• Research, identify, and cultivate project opportunities.
• Determine scope of project, budget, specific deliverables, timelines, measures of success, reporting, and hosting events to small and large groups both virtually and in person.
• Training students how to recognize and manage risk to self, de-escalation techniques, and how to manage emotional situations.

Swim Instructor

• Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately, especially through demonstration.
• Developed a synchronized swimming program to fill the gap for children who had completed Swimmer 6 but who weren't old enough yet to enter Junior Lifeguard Club or the Bronze awards.

Lifeguard

• Monitored swimmers to ensure safety in the pool area.
• Conducted pool maintenance, including testing and adjusting chemical levels as a relief Aquatic Lead Attendant (then called Senior Attendant).

Data Analyst

• Analyze raw data from the public polls, sort it, and identify emerging issues and themes.
• Wrote summaries that the Planners could cut and paste into their reports prior to submitting to the hiring Business Unit or presenting to City Council.
• Accompanying Planners to sites for Public Engagement sessions to gather research about the community.