Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Green

Owen Sound,ON

Summary

Pursuing a career change, I am currently attending Centennial College's Business Marketing program to provide myself with the necessary skill set to pursue a career in the marketing field. Beyond my education, I am a hardworking individual with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.

Overview

9
9
years of professional experience

Work History

Personal Support Worker

Summit Place Long Term Care Home
12.2017 - 07.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Personal Support Worker

Red Cross Care Partners
04.2015 - 12.2017
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Management Team Member

Bluenotes
12.2013 - 04.2015
  • Provided excellence in customer service to customers throughout their shopping experience.
  • Delegated tasks to employees and ensured they were completed adequately to maintain store appearance.
  • Responsible for opening and closing procedures including reports and cash deposits.
  • Developed superior time management skills to complete a variety of tasks within a tight deadline.


Assistant Manager

Stitches YM
08.2010 - 08.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Diploma - Business Marketing

Centennial College
Scarborough, ON
08.2024

Certificate - Electrical Techniques

Georgian College
Owen Sound, ON
09.2019

Certificate - Personal Support Worker

Georgian College
Owen Sound
09.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Team motivation

Languages

English
Native or Bilingual

Timeline

Personal Support Worker

Summit Place Long Term Care Home
12.2017 - 07.2019

Personal Support Worker

Red Cross Care Partners
04.2015 - 12.2017

Management Team Member

Bluenotes
12.2013 - 04.2015

Assistant Manager

Stitches YM
08.2010 - 08.2013

Diploma - Business Marketing

Centennial College

Certificate - Electrical Techniques

Georgian College

Certificate - Personal Support Worker

Georgian College
Michelle Green