Michelle Gonzalez Galvan
Antioch
Summary
Bilingual diligent and hard-working Medical Assistant with CAAHEP-accredited training. Adaptable and fast learning to any positions or challenging situations. Experienced in customer service, and patient care settings. Has managed many new shifts and positions effectively.
Overview
6
6
years of professional experience
Work History
Shift Lead
Panda Express
06.2020 - Current
- Promoted from counter help to Shift Lead position within 5 months
- Managed to keep my coworkers on track and shift running smoothly while fulfilling over 100 customer orders daily
- Assisted in solving customer complaints with the best solutions that would benefit both the store and the customers.
- Completed inventory and scheduling tasks weekly.
Medical Assistant
BASS Medical Group
02.2024 - 07.2024
- Administered patient intake processes, ensuring accurate medical history documentation.
- Facilitated efficient communication between patients and healthcare providers to enhance service delivery.
- Assisted in managing electronic health records, maintaining confidentiality and data integrity.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Trained and mentored junior staff on office procedures and patient care protocols.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assisting Externship
Diablo Pulmonary Medical Group
01.2023 - 02.2023
- EPIC trained
- Comfortable and experienced with Injections
- Patient Vitals
- Experience in a fast-paced environment
Education
Medical Assisting Certificate -
Carrington College
Pleasant Hill, CAVocational/Practical Nursing License - Practical Nursing
Contra Costa Medical Career College
Antioch, CA05-2026
Skills
- Bilingual (English and Spanish)
- Adaptable
- Scheduling
- Injections
- Venipuncture/Capillary Puncture
- Obtain Vitals/Patient History/Charting
- CLIA Waived Lab Testing
- EKG
- Pulmonary Function Test/Spirometry
- Urinalysis
- Auto Clave
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- EMR/EHR trained
- CPT/ICD10 Coding
- Front Office Administration
- HIPAA Compliant
- OSHA Compliant
- Medical Terminology
- CPR/AED Certification
- Guest service
- Employee training
- Customer service focus
- Team motivation
- Staff supervision
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
BASS Medical Group
02.2024 - 07.2024
Medical Assisting Externship
Diablo Pulmonary Medical Group
01.2023 - 02.2023
Shift Lead
Panda Express
06.2020 - Current
Medical Assisting Certificate -
Carrington College
Vocational/Practical Nursing License - Practical Nursing
Contra Costa Medical Career College