Erika Martinez Ramos
Long Beach
Summary
Aiming for a hands-on position in the healthcare field, striving to make a difference in the lives of others through direct assistance and impactful interactions. Highly motivated, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills, and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Shift Lead
Panda Express
CA
09.2023 - Current
- Delivered quality service to guests consistently.
- Communicated customer feedback to improve service quality.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Upheld company standards and compliance requirements for operations.
Assistant Manager
Domino’s
Long Beach
12.2020 - 09.2024
- Ensured smooth daily operations by overseeing inventory management and sanitation schedules.
- Maintained cleanliness of store environment to meet health and safety standards.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Facilitated exceptional customer experiences through attentive service and support.
- Led shifts effectively, fostering a welcoming work environment for all staff.
Education
Phlebotomy -
Phlebotomy USA
Artesia, CA07.2022
High School Diploma -
Wilson High School
Long Beach, CA06.2019
Skills
- Customer service excellence
- Effective phone etiquette
- Time management skills
- Multitasking ability
- Assistant management experience
- Bilingual: English and Spanish
- Team leadership
- Problem solving
Timeline
Shift Lead
Panda Express
09.2023 - Current
Assistant Manager
Domino’s
12.2020 - 09.2024
Phlebotomy -
Phlebotomy USA
High School Diploma -
Wilson High School