Michelle Gallagher
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Dispatcher Coordinator
Desantis Crane Services Corp
2022.11 - Current
- Dispatches 15 crane operators and 6 apprentices daily for cranes that range from 26 ton to 500 ton.
- Requests Road closure permits, paid duty, and traffic control for jobs as required
- Requests Airport Clearances for jobs within the airports radius
- Arrange for cranes to get yearly inspections
- Improves customer satisfaction with timely and accurate dispatching of service requests.
- Provides exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Processes invoices for dispatched orders to provide proof of transaction.
- Data Entry of job costing per unit
- Sets up new customers in accounting system
- Filing
- Processes credit card payments
Client Assistant-Commercial Transportation Dept
NFP Canada
2021.06 - 2022.04
- Provided direct administrative support and assistance to (22) Account Managers, (7) Producers, and (3) Accident Claims Coordinators, including departmental email monitoring
- Individually provided customer service and technical support to over 400 clients
- Liaised with government entities, certificate holders, insurance underwriters, transportation brokers, and relevant third‐party stake holders on behalf of NFP Canada and its clients
- Facilitated Commercial Transportation employee training in the use of Applied Epic, Applied CSR24, Microsoft Suite, and NFP Workflows for issuing Certificates of Insurance
- Maintained NFP Canada's growing global database of over 8,200 Commercial Transportation Certificate Holders
- Processed Direct Bill Endorsements and sent to clients
Dispatch Coordinator
Cardi Construction
2019.09 - 2021.06
- Scheduled and dispatched workers, drivers, crews, and equipment for jobs
- Booked inside/outside sewer inspections
- Administered locates, called to arrange, check status and made copies for crews
- Scaled Trucks In & Out for stone orders
- Recorded and maintained files and records regarding customer requests, work or services performed, and maintenance files for equipment and trucks
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage
- Forecasted manpower requirements based on daily workload and company targets
- Maintained current knowledge of personnel in field and completed deliveries or delays
Warehouse Administrator
Fluke Warehouse/Transport
2016.07 - 2018.07
- Scheduled Inbound/Outbound loads via phone & email
- Order entry for Outgoing/Incoming loads
- Monthly invoicing for the Warehouse
- Kept track of Customer Inventory via Accellos & Google Drive
- Created new customers & products in Accellos
- Customer Service
- Established and maintained good relations with customers, vendors and transport companies
- Generated warehouse shipping documents, packing lists and invoices
Inside Sales Representative
GE Water & Process Technologies
2008.07 - 2014.01
- Contacted suppliers for product quotations,
- Customer Service
- Provided timely and accurate quotations to customers and sales representatives
- Worked alongside Technical support to resolve issues related to customers parts requirements
- Working knowledge of GE related programs such as BaaN, IBS, Global Office
- Works well in a team environment while still retains the ability to work under minimal supervision as required
- Cultivated and strengthened customer relationships to drive revenue growth
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Exceeded team sales goals by creating value, measuring activity and setting higher targets
Education
High School Diploma -
Scott Park Secondary School
Hamilton, ON06.2001
Skills
- Processing orders
- Schedule coordination
- Organization
- Active listening
- Computer skills
- Multitasking
- Reliable and trustworthy
- Adjusting routes
- Route Planning
References
References Available Upon Request
Languages
English
Full Professional
Timeline
Dispatcher Coordinator
Desantis Crane Services Corp
2022.11 - Current
Client Assistant-Commercial Transportation Dept
NFP Canada
2021.06 - 2022.04
Dispatch Coordinator
Cardi Construction
2019.09 - 2021.06
Warehouse Administrator
Fluke Warehouse/Transport
2016.07 - 2018.07
Inside Sales Representative
GE Water & Process Technologies
2008.07 - 2014.01
High School Diploma -
Scott Park Secondary School
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