Michelle Gallagher
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Dispatcher Coordinator
Desantis Crane Services Corp
Stoney Creek, ON
11.2022 - Current
- Dispatches 15 crane operators and 6 apprentices daily for cranes that range from 26 ton to 500 ton.
- Requests Road closure permits, paid duty, and traffic control for jobs as required
- Requests Airport Clearances for jobs within the airports radius
- Arrange for cranes to get yearly inspections
- Improves customer satisfaction with timely and accurate dispatching of service requests.
- Provides exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Processes invoices for dispatched orders to provide proof of transaction.
- Data Entry of job costing per unit
- Sets up new customers in accounting system
- Filing
- Processes credit card payments
Client Assistant-Commercial Transportation Dept
NFP Canada
Ancaster, ON
06.2021 - 04.2022
- Provided direct administrative support and assistance to (22) Account Managers, (7) Producers, and (3) Accident Claims Coordinators, including departmental email monitoring
- Individually provided customer service and technical support to over 400 clients
- Liaised with government entities, certificate holders, insurance underwriters, transportation brokers, and relevant third‐party stake holders on behalf of NFP Canada and its clients
- Facilitated Commercial Transportation employee training in the use of Applied Epic, Applied CSR24, Microsoft Suite, and NFP Workflows for issuing Certificates of Insurance
- Maintained NFP Canada's growing global database of over 8,200 Commercial Transportation Certificate Holders
- Processed Direct Bill Endorsements and sent to clients
Dispatch Coordinator
Cardi Construction
Hannon, ON
09.2019 - 06.2021
- Scheduled and dispatched workers, drivers, crews, and equipment for jobs
- Booked inside/outside sewer inspections
- Administered locates, called to arrange, check status and made copies for crews
- Scaled Trucks In & Out for stone orders
- Recorded and maintained files and records regarding customer requests, work or services performed, and maintenance files for equipment and trucks
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage
- Forecasted manpower requirements based on daily workload and company targets
- Maintained current knowledge of personnel in field and completed deliveries or delays
Warehouse Administrator
Fluke Warehouse/Transport
Hamilton, ON
07.2016 - 07.2018
- Scheduled Inbound/Outbound loads via phone & email
- Order entry for Outgoing/Incoming loads
- Monthly invoicing for the Warehouse
- Kept track of Customer Inventory via Accellos & Google Drive
- Created new customers & products in Accellos
- Customer Service
- Established and maintained good relations with customers, vendors and transport companies
- Generated warehouse shipping documents, packing lists and invoices
Inside Sales Representative
GE Water & Process Technologies
Oakville, ON
07.2008 - 01.2014
- Contacted suppliers for product quotations,
- Customer Service
- Provided timely and accurate quotations to customers and sales representatives
- Worked alongside Technical support to resolve issues related to customers parts requirements
- Working knowledge of GE related programs such as BaaN, IBS, Global Office
- Works well in a team environment while still retains the ability to work under minimal supervision as required
- Cultivated and strengthened customer relationships to drive revenue growth
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Exceeded team sales goals by creating value, measuring activity and setting higher targets
Education
High School Diploma -
Scott Park Secondary School
Hamilton, ON06.2001
Skills
- Processing orders
- Schedule coordination
- Organization
- Active listening
- Computer skills
- Multitasking
- Reliable and trustworthy
- Adjusting routes
- Route Planning
References
References Available Upon Request
Languages
English
Full Professional
Timeline
Dispatcher Coordinator
Desantis Crane Services Corp
11.2022 - Current
Client Assistant-Commercial Transportation Dept
NFP Canada
06.2021 - 04.2022
Dispatch Coordinator
Cardi Construction
09.2019 - 06.2021
Warehouse Administrator
Fluke Warehouse/Transport
07.2016 - 07.2018
Inside Sales Representative
GE Water & Process Technologies
07.2008 - 01.2014
High School Diploma -
Scott Park Secondary School