Sandra Flournoy
Pittsburgh,PA
Summary
A results-oriented individual with a proven track record of delivering high-quality work. Recognized for exceptional communication and teamwork skills, dedicated to achieving company objectives and providing outstanding service. Enthusiastic about continual learning and professional growth.
Overview
12
12
years of professional experience
Work History
Dispatcher Coordinator
Roadrunner Recycling
Pittsburgh, PA
08.2018 - Current
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 80 daily calls.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Customer Care Representative
ZOLL LifeVest
Pittsburgh, PA
01.2018 - 08.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Verified accuracy of customer account information and updated when necessary.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Scheduled technician repair appointments at customer request.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Managed over 30 customer calls per day.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Logistics Coordinator
Elite Transit Solutions
Pittsburgh, PA
09.2016 - 01.2018
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Tracked orders and notified customers of status or potential delays.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Registered vendors and customers on database to maintain updated roster.
- Monitored inbound and outbound freight operations to establish timely delivery of packages
Ocean Import Coordinator
Kuehen + Nagel
Pittsburgh, PA
03.2016 - 09.2016
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated with shipping and transport companies on behalf of clients.
- Coordinated and negotiated contracts to facilitate freight movements.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations
- Advised customers on transportation options, types of carriers or shipping routes
- Coordinated with shipping and transport companies on behalf of clients
National Logistics Supervisor
American Expediting
Pittsburgh, United States
07.2012 - 03.2016
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Reviewed order data to verify transactions and shipping dates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained, scheduled and evaluated 18 employees.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Kept corporate departments and customers updated on critical shipments.
- Led third-party vendors in achieving delivery time and cost targets.
- Monitored logistics performance and identified improvement opportunities.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
Education
High School Diploma -
Georges Vanier SS
Toronto, ONAssociate of Business Administration - Business Administration
Seneca College
Toronto, ONSkills
- Operational Support
- Efficient Order Management
- Ticket Resolution
- Customer Support Expertise
- Tracking Call Metrics
- Effective Issue Resolution
- Analytical and Critical Thinking
- Call Prioritization
- Verifying coverage
- Training new hires
- Database updates
- Processing orders
- Monitoring field personnel
- Coordinating urgent deliveries
- Driver communication
- Dispatch Coordination
- Customer Relations
- Communication Equipment Operation
- Delivery procedures
- Scheduling expertise
- Geographical knowledge
- Work Order Management
Timeline
Dispatcher Coordinator
Roadrunner Recycling
08.2018 - Current
Customer Care Representative
ZOLL LifeVest
01.2018 - 08.2018
Logistics Coordinator
Elite Transit Solutions
09.2016 - 01.2018
Ocean Import Coordinator
Kuehen + Nagel
03.2016 - 09.2016
National Logistics Supervisor
American Expediting
07.2012 - 03.2016
High School Diploma -
Georges Vanier SS
Associate of Business Administration - Business Administration
Seneca College
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