Michelle Figueiredo
Simcoe,ON
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 19 years of carrier experience on high-volume routes.
Overview
23
23
years of professional experience
Work History
Letter Carrier
Canada Post
10.2005 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Operate vehicles and equipment to transport packages and mail pieces.
- Collect mail from letter boxes on specific route both on foot and by vehicle.
- Obtain signatures for package deliveries as proof of delivery to avoid discrepancies.
- Sort and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 1200 customers per shift.
- Train new employees on the process of delivery of mail and parcels
Manager of Customer Service
TD Canada Trust
09.2002 - 10.2005
- Maintained an excellent customer relation by answering inquiries and providing information on TD Canada Trust products, policies and services
- Effectively managed junior staff to achieve high moral and excellence in customer service by providing leadership, training, and mentoring and performance measurements to ensure smooth branch operations
- Responsible for customer retention, recruiting, hiring and coaching
- Worked effectively in fast-paced environments.
Sales and Service Administrator
TD CanadA Trust
06.2000 - 09.2002
- Responsible for mortgage, loans, new accounts and all securities
- Performed daily, monthly, quarterly, annual counts for all inventory and securities
- Provide administrative support to branch manager
Education
Architectural And Building Technology
Humber College
05.2000
General Arts
University of Toronto
Toronto, ON05.1997
Skills
- Effective Workflow Management
- Staff Training
- Personnel Training and Development
- Customer Service
- Staff Management
- Customer Relations
- Policy Enforcement
- Issue Resolution
- Quality Assurance Controls
- New Hire Training
Languages
French
Professional Working
Portuguese
Full Professional
Timeline
Letter Carrier
Canada Post
10.2005 - Current
Manager of Customer Service
TD Canada Trust
09.2002 - 10.2005
Sales and Service Administrator
TD CanadA Trust
06.2000 - 09.2002
Architectural And Building Technology
Humber College
General Arts
University of Toronto
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