Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Amanda Neill

Belleville,ON

Summary

Results-driven Relationship Manager with extensive experience at TD Bank, specializing in Regulatory Compliance Management. Consistently exceeded monthly sales targets through effective multitasking and strong interpersonal skills. Proven ability to optimize processes and lead teams, enhancing client satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Letter Carrier

Canada Post
Mississauga, Ontario
04.2019 - Current
  • Adhered strictly to all federal laws governing the handling of confidential documents.
  • Delivered mail to residents and business within assigned area.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Maintained communication with supervisors regarding changes in daily route schedules or customer requests.

Customer Service Manager

TD Bank
Oakville, ON
04.2015 - 07.2018
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Financial Advisor

TD Bank
Oakville, Ontario
10.2009 - 04.2015
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
  • Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
  • Provided ongoing financial advice and adjustments in response to life changes, market fluctuations, and economic trends.
  • Exceeded monthly sales goals and objectives each quarter.

Education

Advanced Diploma - Finance

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
04-2009

Skills

  • Effective Multitasking
  • Relationship Management
  • Effective Team Management
  • Proficient Interpersonal Communication
  • Process Optimization
  • Regulatory Compliance Management

Affiliations

  • Dancer
  • Dog Lover
  • Meditation & Writing

Timeline

Letter Carrier

Canada Post
04.2019 - Current

Customer Service Manager

TD Bank
04.2015 - 07.2018

Financial Advisor

TD Bank
10.2009 - 04.2015

Advanced Diploma - Finance

Sheridan College Institute of Technology And Advanced Learning

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Amanda Neill