michelle Dunkley
Leduc,AB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Recreation Therapy Assistant
OPTIMA LIVING
06.2017 - Current
- Create daily and weekly plans for activities of residents while gathering statistics and data of each program for future improvements
- Lead, organize and execute a variety of recreational programs and events, and document engagement, results and progress notes for each participant
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Greeted guests in with friendliness and professionalism.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Program Leader for Young Adults
CITY OF EDMONTON
02.2019 - 02.2020
- Lead program development and implementation for young adults and children with disabilities at City of Edmonton Recreation Centers
- Support cross functional teams in Child Minding to provide care and learning activities for children.
- Cultivated interpersonal skills by building positive relationships with others.
- Maintained accurate records of program registrations, attendances, and incidents, ensuring compliance with organizational policies and procedures.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Improved customer satisfaction by providing exceptional service and addressing participant concerns promptly.
Education
Childcare Certificate Level 1
Government of Alberta
Edmonton, Canada01.2024
Recreational Therapy Certificate -
Norquest College
01.2017
High School Diploma -
Universidad Latinoamericana
01.2008
Skills
- Excellent customer service skills with a focus on elderly residents' needs and preferences
- Knowledge of food safety and sanitation practices
- Ability to effectively communicate with residents, colleagues, and management
- Strong attention to detail in order accuracy and presentation of meals
- Ability to work efficiently in a fast-paced environment
- Team player with a positive attitude and willingness to assist coworkers
- Ability to handle challenging situations with patience and empathy
- Basic knowledge of dietary restrictions and special dietary needs
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Program Leader for Young Adults
CITY OF EDMONTON
02.2019 - 02.2020
Recreation Therapy Assistant
OPTIMA LIVING
06.2017 - Current
Childcare Certificate Level 1
Government of Alberta
Recreational Therapy Certificate -
Norquest College
High School Diploma -
Universidad Latinoamericana