MICHELLE COLLINS

• Greeted patients and scheduled appointments efficiently using electronic health records system.
• Managed patient check-in and check-out processes to ensure smooth workflow.
• Verified insurance information and collected necessary payments at front desk.

Assisted all five doctors with accurate information including their insurance information and medication information

• Provided administrative support by managing office supplies and equipment inventory.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Greeted and checked in patients, updating patient information in computer system.

• Manage patient appointments and pre-tests, enhancing clinic efficiency and patient flow.
• Coordinated with optometrists to streamline appointment scheduling, significantly reducing patient wait times.
• Maintained accurate patient records and managed inventory, ensuring compliance with regulatory standards and optimal stock levels.
• Analyzed patient feedback to identify service gaps, leading to actionable improvements and increased patient satisfaction.
• Fostered a welcoming environment for patients, enhancing their overall experience and building long-term relationships.
• Developed a feedback loop with patients, facilitating targeted service enhancements and significantly boosting satisfaction rates.

• Assisted optometrists with patient care, enhancing appointment efficiency and satisfaction.
• Certified Optometric Assistant contributing to seamless clinic operations and patient experience.
• Facilitated patient pre-tests, ensuring accurate data for optometrist assessments.
• Managed patient records and scheduling, optimizing clinic workflow and reducing wait times.
• Provided compassionate patient support, enhancing their comfort and trust during eye exams and procedures.
• Worked closely with optometrists to streamline appointment scheduling, leading to reduced patient wait times.

• Provided expert lens advice, enhancing customer satisfaction and driving repeat business.
• Entered data accurately, improving operational efficiency and reducing errors.
• Resolved customer inquiries promptly, fostering a supportive service environment.
• Delivered exceptional customer service by addressing inquiries and resolving issues, leading to improved customer satisfaction and loyalty.
• Managed data entry tasks efficiently, ensuring accurate documentation and timely updates, which enhanced operational workflow.
• Utilized extensive lens knowledge to provide tailored product recommendations, contributing to noticeable sales increases and client trust.