Michelle Birch
Calgary,Canada
Summary
Highly organized and dedicated Administrative professional. Proven ability to support executive staff, manage large-scale events, and oversee daily office operations with exceptional time management and communication skills. Adept at handling schedules, coordinating travel, and optimizing workflows. Proficient in Microsoft Office Suite, Mailchimp, and SAP. Demonstrates organizational and multitasking skills while maintaining high level of accuracy and attention to detail.
Overview
16
16
years of professional experience
Work History
Aviation Administrative Assistant
Valard Construction
08.2022 - 02.2025
- Managed logistics for a team of 15 pilots positioned across Canada.
- Handled all travel arrangements and changes.
- Problem-solved daily issues related to scheduling, invoicing, and training.
- Processed Expense Reports, Per Diem and Purchase Card statements ensuring accuracy and compliance with policies.
- Generated Flight Reports for monthly reviews.
- Reviewed and coded vendor invoices
- Liaised with the finance team for audits and reporting.
- Prepared training material.
- Formatted company documents.
- Maintained Pilot Files as per Transport Canada.
- Provided front reception support by answering phones, greeting guests, coordinated couriers, and ordered office supplies & catering as needed.
Administrative Assistant & Event Coordinator
Calgary Police Association
04.2018 - 08.2022
- Provided executive-level support to the Board of Directors, handling scheduling, travel arrangements, and expense reporting
- Coordinated and budgeted for large-scale events, including the AGM, CPA Golf Tournament, and CPA Kids Christmas Party
- Acted as the primary contact for sponsors, securing event resources, and ensuring seamless day-of execution
- Supported member services, and engagement
- Distributing communications
- Organized meeting materials, recorded minutes, and documented decisions for executive meetings
- Prepared and distributed Election Packages
- Ensured operational efficiency by handling office supply management and daily administrative duties
Accounting Assistant
Vitro Glass
05.2017 - 08.2017
- Monitored accounts receivable/payable, ensuring prompt payment processing
- Managed general ledger entries and reconciled financial data
- Processed weekly payroll, ensuring compliance with financial requirements
- Maintained customer account data in Oracle and handled high-volume transactions
Customer Service Representative
DATA Communications
09.2016 - 01.2017
- Managed corporate printing accounts and coordinated bulk mail-outs for franchise clients across Canada
- Provided client support, processing orders and offering solutions tailored to customer needs
- Communicated with vendors and customers regarding order fulfillment, backorders, and inventory updates
Print Administrative Assistant
Queen’s Printer, Print Brokerage – BC Government
01.2011 - 04.2016
- Processed print requisitions and purchase orders using SAP
- Managed highly sensitive government documents, adhering to strict security protocols
- Coordinated project deadlines and ensured timely completion of printing requests
- Assisted government clients with service inquiries and document handling
Accounts Receivable Clerk
Queen’s Printer Finance – BC Government
10.2008 - 10.2010
- Reconciled accounts receivable, processed payments, and maintained financial accuracy
- Contacted clients regarding past due accounts, developing repayment solutions
- Managed daily bank deposits and prepared account statements for customers
- Processed high volumes of transactions, ensuring financial compliance during fiscal year-end
Education
High School Diploma -
Mount Douglas Secondary
Victoria, BC01-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Event Planning
Timeline
Aviation Administrative Assistant
Valard Construction
08.2022 - 02.2025
Administrative Assistant & Event Coordinator
Calgary Police Association
04.2018 - 08.2022
Accounting Assistant
Vitro Glass
05.2017 - 08.2017
Customer Service Representative
DATA Communications
09.2016 - 01.2017
Print Administrative Assistant
Queen’s Printer, Print Brokerage – BC Government
01.2011 - 04.2016
Accounts Receivable Clerk
Queen’s Printer Finance – BC Government
10.2008 - 10.2010
High School Diploma -
Mount Douglas Secondary
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