Michelle Bassuk
redlands
Summary
Dynamic individual with hands-on experience in retail/customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Pet Sitter
Wag! Dog Walking
12.2024 - Current
- Provided attentive care for pets, ensuring their well-being and comfort during each visit.
- Developed personalized pet care plans based on individual animal needs and owner instructions.
- Managed multiple pet sitting appointments, maintaining high standards of service consistency and reliability.
- Monitored pet behavior, identifying any signs of distress or health issues for timely intervention and reporting.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Personal Shopper
Instacart
11.2023 - Current
- Assisted customers in selecting grocery items, ensuring satisfaction with product choices
- Researched and identified trending products to enhance shopping experience
- Streamlined order fulfillment process by efficiently organizing shopping routes
- Collaborated with team members to resolve customer inquiries and issues promptly
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Sales Associate
Fry's Electronics Inc.
02.2017 - 07.2019
- Assisted customers with product selection and technical inquiries to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Trained new associates on sales techniques and operational procedures for improved team performance.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Sam Ash Music
06.2014 - 09.2016
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Analyzed sales data to identify trends, contributing to informed decision-making for inventory management.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
No Degree - Communications
Pierce College
Woodland HillsNo Degree - Media Editing
Los Angeles Film School
Los Angeles, CASkills
- Pet care management
- Personalized care plans
- Customer communication
- Appointment scheduling
- Team collaboration
- Cash handling procedures
- Product selection assistance
- Time management skills
- Positive attitude
- Bilingual (English/Spanish)
- Honest and trustworthy
- Emergency response readiness
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pet Sitter
Wag! Dog Walking
12.2024 - Current
Personal Shopper
Instacart
11.2023 - Current
Sales Associate
Fry's Electronics Inc.
02.2017 - 07.2019
Sales Associate
Sam Ash Music
06.2014 - 09.2016
No Degree - Communications
Pierce College
No Degree - Media Editing
Los Angeles Film School