Michelle Yi
Redwood City,CA
Summary
Seasoned Customer Associate with 15 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pet Sitter
Rover.com
06.2022 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promoting a secure environment in the owner's absence.
- Gave animals proper attention to promote secure environment in owner's absence.
Freelancer
UrbanSitter.com
08.2021 - Current
- Performs light housework
- Leads children in fun activities
- Keeps children's living and play areas tidy
- Helps with homework and tutoring as needed
- Cares for infants, including feeding, diapering, and dressing.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Front Desk Receptionist
Immersion Spa
06.2022 - 09.2022
- Greet clients as soon as they arrive and help with checking in and out
- Scheduled, coordinated, and confirmed appointments and meetings.
- Create and manage appointments on a digital appointment scheduling system
- Processing payments
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Front Desk Agent
PULLMAN
01.2020 - 07.2020
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Marketing & Executive Personal Assistant
Chungho Usa
06.2017 - 01.2020
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Completed in-depth reviews of market conditions and customer preferences.
- Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
Cashier/ Customer Service
Fountain Valley Hand Car Wash
08.2016 - 02.2017
- Answer customers' questions, and provide information on procedures or policies
- Compute and record totals of transactions
- Tabulate bills using calculators, cash registers, or optical price scanners
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Post charges against corporate accounts
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Sort, count, and wrap currency and coins
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Maintain clean and orderly checkout areas
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Calculate total payments received during a time period, and reconcile this with total sales
- Compile and maintain non-monetary reports and records
Front Desk Clerk
Imperial Health Spa
06.2015 - 06.2016
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls & provide accurate information to clients
- Introduce new beauty products to clients and educate them on their uses and benefits
- Keep clients updated on currently available promotions and discounts in service offered in the spa
- Process payments from clients for services ordered from the spa
- Give appointments to clients on specific days
- Open and close the spa at the appropriate time
- Ensure that the front desk is clean and organized for free movement
- Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
- Assist in developing promotional events, which focus on increasing the clientele of the spa
Treatment Coordinator
United Dental Group
11.2014 - 05.2015
- Educating the patient and discussing the dentist's treatment plan following the dentist's diagnosis and treatment with a patient
- Discussing dental benefits when applicable, presenting fees and giving estimates of dental treatment, educating patients about veneers, implants, crowns, bridges, Ortho, Peri and any other treatment that was diagnosed by the dentist
- Tracking and calling patients with treatments that are incomplete
- Utilizing technology in the office, e.g
- Digital photos, intraoral camera photos when educating patients and discussing treatment
- Monitoring treatment plans and case acceptance.
Teacher Assistant
Gloria Children's Center
06.2004 - 06.2014
- Assisted with the implementation of daily plans and activities
- Assisted in supervising children and participated with children in activities
- Maintained program site and equipment
- Communicated with parents on an ongoing basis and assisted with parent conferences
- Assisted with daily observations and child evaluations
- Provided guidance for children’s behavior
Secretary/ Personal Assistant
Remodeling Company
09.2012 - 09.2013
- Greeting walk-in customers
- Assisting customers with inquiries regarding the pricing, materials, and orders
- Answering phone calls
- Scheduling appointments
- Handling Cash/Card Transactions
- Maintaining office sanitation
- Running errands
Korean Bethel Church
06.2009 - 06.2013
- The committee is responsible for conducting outreach activities, sponsoring events that welcome new members, and promoting fellowship throughout the organization
- Greeting New Members/ Guests
- Providing food and/or beverages for new members after worships has ended
- Sharing knowledge of information to new members, preparing and maintaining a calendar of events- (social, fundraiser events)
- Connecting members with each other and recruiting members to participate in organizational events.
Assistant Manager/ Keyholder
Fashion Today
08.2011 - 03.2012
- Providing friendly customer service for a small boutique store
- Working with co-workers to perform visual merchandising for store appearance
- Managing store by doing opening and closing duties
- Mainly closing, and counting money in register
- Managing stocks and organizing the store's floors
- Doing daily stocking, inventory check-ups, and shipments also taking phone orders between stores
- Maintaining cleanliness of the store and also helping the owner by translating between coworkers and clients
Cashier & Customer Service
Auntie Anne's Pretzle
08.2010 - 04.2011
- Friendly customer service for a nice environmental refreshment shop serving snacks and drinks
- Consistent sales franchise retails since its worldly known through United State for its famous soft incredible tasting delicious pretzel -Full, hands-on work experience
- Managed store opening and closing with co-workers
- Duties performed as cashier, oven-watcher, was in training-learning how to make a pretzel, occasional dish washing
Education
AA - Business in Administration
Coast College
Costa Mesa, CA2015
Diploma - GENERAL
Valley High School
Fountain Valley, CA2009
Skills
- Google Docs (3 years)
- Bilingual korean& english (10 years)
- Microsoft Office (5 years)
- Dentrix (Less than 1 year)
- POS (10 years)
- Powerpoint (10 years)
- Google (Less than 1 year)
- Bilingual
- Digital Marketing
- Dental receptionist
- Customer service
- Restaurant experience
- Hospitality
- Event planning
- Dental Assisting
- Babysitting
- Translation
- Hotel experience
- Front desk
- Nannying
- Office Management
- Pet Sitting
- Childcare
- Multilingual
- Presentation Skills
- Medical Imaging
- Communication skills
- Computer skills
- Organizational skills
- Typing
- Early childhood education
- Animal Care
- Toddler Care
- Pricing
- Management
- Teaching
- Tutoring
- Languages
- Korean - Expert
- Certifications and Licenses
- Food Safety Manager
- February 2019 to February 2021
- Food Safety
- Driver's License
- Food Handler Certification
- Assessments
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Administrative assistant/receptionist — Proficient
- Using basic scheduling and organizational skills in an office setting
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Development in any professional field
- Outdoor Activities
- Client Relationship Management
- Animal Training
- Breed and Species Knowledge
- Pet Exercising
- Valid Driver's License
- Medication Regimens
- Dietary Restrictions
- Grooming Best Practices
- Pet Care Instruction Adherence
- Dietary Needs
- Time Management
- Verbal and Written Communication
- Customer Service
- Travel Coordination
- Hospitality Service
- Greet Guests
- Process Payments
- Front Desk Reservations
- Customer Service and Assistance
- MS Office Proficiency
- Safety Regulations
- Refund Processing
- Problem Resolution
- Stock Replenishment
- Customer Complaint Resolution
- Product Merchandising
- Closing Sales
- Account Updating
- Refunds and Exchanges
- Product Knowledge
- POS System Operations
- Software Troubleshooting
- Inventory Control
- Retail Marketing
- Guest Services
- Merchandise Upselling
- Verbal Communication
- Multi-Line Phone Systems
- Prioritizing Calls
- Complaint Escalation
- Hospitality and Accommodation
- Billing Adjustments and Refunds
- POS Systems and Ordering Platforms
- Clerical Support
- Reliable transportation
- Client confidentiality
- Special needs experience
- Valid Driver's license
- Pet care
- Clean background check
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Pet sitting
- Special needs care
- Pet care needs
- Schedule management
- Health monitoring
- Calm demeanor
- Regular availability
- Schedule coordination
- Client privacy
- Following pet care instructions
- Client communication
- Pet care management
- Medication management
- Safety protocols
- Client relationship management
Additional Information
- Authorized to work in the US for any employer
Certification
- Certified California Food Handlers Course
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Elementary
Timeline
Pet Sitter
Rover.com
06.2022 - Current
Front Desk Receptionist
Immersion Spa
06.2022 - 09.2022
Freelancer
UrbanSitter.com
08.2021 - Current
Front Desk Agent
PULLMAN
01.2020 - 07.2020
Marketing & Executive Personal Assistant
Chungho Usa
06.2017 - 01.2020
Cashier/ Customer Service
Fountain Valley Hand Car Wash
08.2016 - 02.2017
Front Desk Clerk
Imperial Health Spa
06.2015 - 06.2016
Treatment Coordinator
United Dental Group
11.2014 - 05.2015
Secretary/ Personal Assistant
Remodeling Company
09.2012 - 09.2013
Assistant Manager/ Keyholder
Fashion Today
08.2011 - 03.2012
Cashier & Customer Service
Auntie Anne's Pretzle
08.2010 - 04.2011
Korean Bethel Church
06.2009 - 06.2013
Teacher Assistant
Gloria Children's Center
06.2004 - 06.2014
Diploma - GENERAL
Valley High School
AA - Business in Administration
Coast College
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