Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Michelle Baker

Mississauga,ON

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior HR Business Partner

I.T.S. Staffing Solutions Inc.
05.2014 - 08.2024
  • Champions HR initiatives and serves as the primary contact for all HR services
  • On site manager for DB Schenker TJX East Vendor on Premise program (200-400 associates) for 16 years
  • Positively exerts influence and provides guidance and oversight to internal and external stakeholders
  • Provides direction to Human Resources Coordinators, Talent Acquisition Team and Health & Safety Representatives
  • Mentors HR team by increasing capabilities and accountabilities through factors of motivation, feedback and autonomy – extends guidance to other pursuits such as CKE exam prep and career path progression strategies
  • Accountable for developing and implementing HR policies and programs for Ontario, Alberta and BC
  • Primary liaison for WSIB, WorkSafe BC, WCB, MOL, legal counsel and key representative for related matters
  • Leads staff and managers who are part of the Vendor on Premise Human Resources Program (outsourced Human Resources Management for contract logistics clientele)
  • Assumes a proactive and strategic approach in recruiting key talent while deploying initiatives that support a high performance culture proven through continued renewal of major contracts and a significantly lower turnover rate than the staffing industry average
  • Project manager for the recruitment and staffing piece for the launch of DB Schenker-TJX Central Distribution Centre (Vancouver), wholly staffed by I.T.S and managed through the Vendor on Premise outsourced HR program.
  • Provided updates on HR policy changes to employees to satisfy compliance and relevant legislation.
  • Directed hiring and onboarding programs for new employees.
  • Coordinated work activities for HR managers, specialists, and recruiting agents.
  • Spearheaded recruitment efforts to fill critical positions quickly, reducing downtime due to staff turnover.
  • Partnered with legal counsel to ensure compliance with labor laws and regulations across all HR practices.
  • Managed conflict resolution processes within the workplace, fostering a positive atmosphere conducive to collaboration and teamwork.
  • Managed complex employee relations issues, resulting in a more engaged and harmonious work environment.
  • Championed change management initiatives during periods of organizational transformation, mitigating potential resistance from staff members (i.e. project leader for a major pop up operation of 700+ employees during Covid)
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Devised hiring and recruitment policies for 1000+-employee company.

Vice President Operations

I.T.S. Staffing Solutions Inc.
08.2008 - 05.2014
  • Drove all aspects of staffing and human resources services in Ontario - including Vendor on Premise HRM programs - servicing some of the world’s largest logistics providers achieving revenues of $12M annually
  • Ensured full staffing for 2 major start-up operations, Kuehne+Nagel Bell and DB Schenker TJX, with a combined headcount exceeding 500 new associates commencing work simultaneously
  • Guided the recruitment and selection, on-boarding and management of associates for more than 20 major Third Party Logistics start-ups wholly staffed by I.T.S
  • Responsible for full cycle recruitment of senior positions ranging from operations supervisors and managers to regional managers and directors of operations in contract logistics
  • Managed the Vendor on Premise (VOP) outsourced Human Resources Program and assumed the role of Human Resources Manager for VOP DB Schenker-TJX, the largest contract logistics site in the network
  • Handled employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with supervisors, management and legal counsel when required for both I.T.S
  • And its client-host partners
  • Developed and implemented I.T.S.’ first formal performance review program implemented at each client-partner location and managed wholly by the agency resulting in 20% improved attendance
  • Assumed responsibility for Health & Safety Management in 2008, acting as project manager for WSIB Workwell audit, successfully achieving an abeyance
  • Managed all aspects of I.T.S.’ WSIB Safety Groups Program from 2011-2014.

Senior Staffing Consultant

I.T.S. Staffing Solutions Inc.
05.2005 - 08.2008
  • Full cycle recruitment for major warehouse operations and start ups (including UPS-SCS, DB Schenker: Kraft, Dare, Mars, Winners, Colgate-Palmolive, BMW, GSK, Unilever)
  • Full cycle recruitment of skilled trades (Welders, Pipefitters, Electricians, Millwrights, etc.)
  • Led recruitment and administrative team of 6 to ensure operational objectives were met in addition to compliance standards (OHSA, legislative and other)
  • Facilitated new hire orientations and health & safety training
  • Facilitated performance appraisals, coaching and counseling - including administering discipline to internal employees and externally placed candidates.

Admissions Representative

CDI College
02.2005 - 05.2005
  • Facilitated recruitment and selection of college students for business and health care programs.

Recruiter

Buckley Cartage Ltd.
01.2004 - 02.2005
  • Managed full cycle recruitment of AZ Drivers and Owner Operators (city, highway, multi-axel trailer loads; contract and open board; Canada and US).

Education

Strategic Human Resources Leadership Certificate -

Cornell University
01.2017

Post Graduate Diploma Human Resources (Honours) -

Mohawk College
01.2014

WSIB Benefits Entitlement/Adjudication Certificate -

Mohawk College
01.2005

Ontario Management Development Certificate (Leadership) -

Mohawk College
01.2002

Post Graduate Diploma Journalism-Print (Honours) -

Sheridan College
01.1997

B.A. History -

McMaster University
01.1996

Skills

  • Well versed in WSIB, WCB & WorksafeBC claims management with a winning track record in appeals
  • Accomplished in high volume recruitment and recruitment for all levels: general to executive management with specialized experience in skilled trades
  • Produces great results under intense pressure
  • The “go to person” for complex HR matters with verifiable references from key stakeholders from major global operations
  • Thrives in ambiguous situations and environments
  • HR policies and procedures creation and implementation
  • Onboarding and Orientation
  • Mentoring and Coaching
  • Legal Compliance
  • COR Certification process and project manager (AB)- achieved the highest certifying score for AASP

Certification

  • CHRP & CHRL
  • JHSC

Languages

English
Native or Bilingual

Affiliations

  • HRPA

Timeline

Senior HR Business Partner

I.T.S. Staffing Solutions Inc.
05.2014 - 08.2024

Vice President Operations

I.T.S. Staffing Solutions Inc.
08.2008 - 05.2014

Senior Staffing Consultant

I.T.S. Staffing Solutions Inc.
05.2005 - 08.2008

Admissions Representative

CDI College
02.2005 - 05.2005

Recruiter

Buckley Cartage Ltd.
01.2004 - 02.2005

Strategic Human Resources Leadership Certificate -

Cornell University

Post Graduate Diploma Human Resources (Honours) -

Mohawk College

WSIB Benefits Entitlement/Adjudication Certificate -

Mohawk College

Ontario Management Development Certificate (Leadership) -

Mohawk College

Post Graduate Diploma Journalism-Print (Honours) -

Sheridan College

B.A. History -

McMaster University

Similar Profiles

CREATE PROFILE
Michelle Baker