Micheline Masamvi
Clarence-Rockland,ON
Summary
Agile individual with excellent communication and customer service skills who is organized and dependable. Can successfully manage multiple priorities in high stress environments with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Insurance Advisor- Sales Specialist
Belair Direct
Ottawa, ON
08.2020 - 01.2023
- Serviced inbound calling clients wanting personal lines auto and home insurance
- Provided friendly service by providing advice and helped clients choose and understand the best insurance products for their needs
- Quoted clients, followed-up and wrote new policies
- Cross-sold on additional packages and products that would meet the client’s needs
- Established good relationships with clients by providing after-sales customer service
- Obtained increased autonomy in underwriting new business policies, with increased authority to make underwriting decisions based on company underwriting guidelines
- Assisted teammates by answering their various underwriting concerns.
Insurance Advisor- Sales Associate
Belair Direct
Ottawa, ON
02.2017 - 08.2020
- Serviced inbound calling customer’s wanting personal lines auto and home insurance
- Matched the potential client’s situation with the company’s underwriting rules, and acceptability criteria
- Team MVP for June 2020, due to my strong sales results and flexibility in adapting to new processes with ease
- Team MVP for Feb 2018 for my consistency in achieving strong sales results and helping my teammates improve their results by providing sales training
- Consistently achieved 135-200% of sales targets for the sale of auto and home insurance
- Strong closing ratio of 29% of all personal prospecting and quoting of new business compared to a province average of 12%
- Consistently achieved a customer satisfaction score of 9.4 of 10 on customer satisfaction surveys because of my ease to help customers understand insurance and my patient and friendly disposition to discuss and resolve their concerns
- Top of the class OTL Insurance Agent License Exam grade in March 2017 with an average of 97%.
Administrative Assistant (Various Contracts)
Randstad Employment Agency
Montreal, QC
01.2012 - 01.2015
- Effective management of the day-to-day operations of the reception service
- Operation of switchboards
- Creation of various management tools, statistical reports and performance indicators
- Management and upgrade of the company’s intranet site
- Organized the logistics of business meetings and other corporate activities; (including reservations for conference rooms, drafting of minutes and follow-up of files relating to the health and safety committee)
- Established systems of managing and tracking expense accounts.
Education
Business Management Diploma -
Humber Institute of Technology and Advanced Learning
01.2012
Skills
- Superior customer service and customer relationship building
- Strong underwriting and critical thinking skills
- Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
- Solid writing skills and ability to compose professional, clear and concise responses to written inquiries
- Highly adaptable and flexible professional who embraces teamwork, but also enjoys working independently
Timeline
Insurance Advisor- Sales Specialist
Belair Direct
08.2020 - 01.2023
Insurance Advisor- Sales Associate
Belair Direct
02.2017 - 08.2020
Administrative Assistant (Various Contracts)
Randstad Employment Agency
01.2012 - 01.2015
Business Management Diploma -
Humber Institute of Technology and Advanced Learning