SIMRANJIT CHOJJAR
Toronto,ON
Summary
Goal-oriented with effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person.Enthusiastic worker with Superior skills in working in both team-based and independent capacities. Dedicated Security officer adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Advisor
World financial group
Etobicoke, ON
10.2019 - Current
- Introduce customers to all available insurance policy options and clearly explain them
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Meeting with customers to Promote and sell a variety of insurance products
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Communicated with clients by phone and email to answer questions and offer services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Ensure that all medical and other necessary forms are filled out and filed
- Calculate premiums based on medical information and other discussed factors
Security Supervisor
4s Group Security services
, INDIA
02.2009 - 12.2012
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Monitored security operations to ensure compliance with established procedures and standards.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
Community Shelter Supervisor
Bagban home for citizen
, India
01.2007 - 01.2009
- Possess strong skills in conflict resolution and be able to have sound problem solving and decision-making skills under pressure and was able to create and implement creative solutions.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Assisted in resolving conflicts between staff members or clients within the shelter environment.
- Performed administrative tasks such as budgeting and payroll management decisions.
- Maintain client, meal and program statistics needed for reports. Distributes harm reduction and hygiene kits, and keep records. Food Administration: makes hot/cold drinks, serves meals and snacks, monitors food safety standards, restocks supplies, and records daily statistics.
- Assess and admit intake, orientation and discharge of shelter guests and associated paperwork.
- Promote and maintain a therapeutic environment for a diverse population of adults experiencing a range of social, behavioral, and mental health difficulties.
- Implement the shelter policies and procedures and residency agreements in a spirit of fairness and respect.
Education
PG Diploma - Quality assurance and pharmaceutical
Red River College
04.2013
Skills
- Excellent in customer service and maintaining client relations
- Active listening skills to determine customer needs and a best course of action
- CCTV Monitoring
- Access Control
- Security Team Leadership
- Have superior customer service orientation
- Threat Assessment
- Safety and Security Procedures
- Relationship Building and Management
- Effective and efficient time management & organizational skills with ability to manage competing demands
- Flexibility and adaptability to work in a fast paced environment
- Ability to troubleshoot issue and provide clear & concise directions to customers
- Have empathy and patience
- Ability to work well individually and in team based environment
- Good written and verbal skills
- solid knowledge of microsoft office suite/windows
Certification
FIRST AIDS AND CPR Certificate
ONTARIO SECURITY LICENSE
WHMIS certificate
Workers health safety awareness
Ontario workplace health and safety certificate
AZ licensed
Timeline
Insurance Advisor
World financial group
10.2019 - Current
Security Supervisor
4s Group Security services
02.2009 - 12.2012
Community Shelter Supervisor
Bagban home for citizen
01.2007 - 01.2009
PG Diploma - Quality assurance and pharmaceutical
Red River College
FIRST AIDS AND CPR Certificate
ONTARIO SECURITY LICENSE
WHMIS certificate
Workers health safety awareness
Ontario workplace health and safety certificate
AZ licensed
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