Summary
Overview
Work History
Education
Skills
References
Timeline
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Micheline Desaulniers

Micheline Desaulniers

Toronto,ON

Summary

Dynamic and skilled customer service professional with four years of experience in leading tourists, providing clear information, and creating an enthusiastic work environment. Easily adaptable, a great learner, and an outgoing collaborator.

Overview

4
4
years of professional experience

Work History

Tour Guide

Legislative Assembly of New-Brunswick
Fredericton, New Brunswick
05.2023 - 08.2024
  • Developed and executed engaging and inviting tours for groups of up to 30 individuals a minimum of 10 times a day.
  • I utilized my customer service skills to keep visitors entertained and give them a memorable visit.
  • Organized tour schedules for the security staff and other tour guides to ensure a smooth and safe work environment for all visitors and staff.
  • Successfully informed visitors of all building rules, and carefully navigated visitors during legislative sessions.
  • Greeted visitors upon arrival, and answered questions regarding tours, travel plans, or local area attractions.
  • Trained new tour guides in presentation skills, customer service, and safety protocols.
  • Customized tours to meet specific interests of diverse groups, including children, historians, and tourists.

Visitor Information Centre Counsellor

Tourism, City of Fredericton
Fredericton, New Brunswick
05.2021 - 08.2022
  • Provided bilingual customer service and travel advice to tourists from all around the world.
  • Wrote blogs and articles for the City of Fredericton Official Tourism site.
  • Conducted professional phone calls with businesses and tourists.
  • Updated and provided research for various information sheets.
  • Set up weekly live music performances, and represented city tourism as a master of ceremonies to crowds of 300.

Guest Dance Instructor

Dance Fredericton and Xtreme Dance Company
Fredericton, New Brunswick
09.2022 - 08.2025
  • Led compositional dance training and choreography intensives for dancers aged 10 to 17.
  • Hosted weekly drop-in classes, which included original combinations of varying dance styles.
  • Encouraged creative expression through improvisation exercises.

Education

Bachelor of Fine Arts - Performance Dance

Toronto Metropolitan University
Toronto, ON
06-2026

High School Diploma -

Ecole Sainte Anne High School (ESA)
Fredericton, NB
06-2022

Skills

  • Organized worker
  • Socially intelligent
  • Smart Serve Certificate
  • Strong under pressure
  • Public speaker
  • Interpersonal skills
  • Natural leader
  • Bilingual communicator

References

References available upon request.

Timeline

Tour Guide

Legislative Assembly of New-Brunswick
05.2023 - 08.2024

Guest Dance Instructor

Dance Fredericton and Xtreme Dance Company
09.2022 - 08.2025

Visitor Information Centre Counsellor

Tourism, City of Fredericton
05.2021 - 08.2022

Bachelor of Fine Arts - Performance Dance

Toronto Metropolitan University

High School Diploma -

Ecole Sainte Anne High School (ESA)

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Micheline Desaulniers