Jack Sutherland
Thorold,ON
Summary
Creative and dedicated Sports Management student with a passion for event logistics and operational support. Known for strong organizational abilities, attention to detail, and effective communication in team environments. Driven to contribute meaningfully to COC’s Business Operations and eager to bring innovative solutions to support organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tour Guide
Whirlpool Jet Boat Tours
2023.04 - Current
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Food Truck Catering - Manager
Personal Touch Catering
2022.05 - 2022.08
• front line friendly and considerate customer support in a high volume fast paced food truck
• strong communication in a team environment yet maintaining a level of professionalism
• commitment surrounding product knowledge to deal with customer concerns or issues
Quick Service Restaurant - Cook
Boston Pizza
2018.09 - 2021.04
• organizing inventory and quality control
• patient and friendly in a high volume environment with multitask duties
• Quick decision making to avoid confusion and customer complaints
Education
Bachelor's Degree - Sport Management
Brock University
St. Catharines, ON2025-06
Skills
Well-organized in high pressure situations
Ability to communicate with general public and clients
Effective problem-solver in a team environment
Well versed in social media and its applications, Mac and PC programs
Accomplished time management skills
Certification
- Smart Serve
- True Sport Clean Untracked
- Anti-racism in Coaching
- Canadian Centre for Ethics in Sport
- Body Sense
Timeline
Tour Guide
Whirlpool Jet Boat Tours
2023.04 - Current
Food Truck Catering - Manager
Personal Touch Catering
2022.05 - 2022.08
Quick Service Restaurant - Cook
Boston Pizza
2018.09 - 2021.04
Bachelor's Degree - Sport Management
Brock University