Micheline Bond
Martock,NS
Summary
Proven problem-solver and team player, adept in dispatch software and customer service, significantly improved response times and service delivery at CAAMB/SCO. Established strong relationships and enhanced team efficiency through training and collaboration. Demonstrates quick thinking and reliability, ensuring client safety and satisfaction in both dispatch and home support roles.
Overview
30
30
years of professional experience
Work History
Tow Truck Dispatcher
CAAMB/SCO
03.2000 - 06.2024
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Interaction with members and drivers. Kept member and driver updated on call status and delays.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
Home Support Worker Home/Assisted Living Facility
CAAMB/SCO
01.1994 - 01.1999
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
Skills
- Strong multitasking
- Quick Learner
- Team player attitude
- Reliability and punctuality
- Decision-making capabilities
- Customer Service-Oriented
- Dispatch Software Familiarity
- Professionalism and Courtesy
- Quick Thinking
- Customer Service
- Problem-Solving
Languages
English
Professional Working
Timeline
Tow Truck Dispatcher
CAAMB/SCO
03.2000 - 06.2024
Home Support Worker Home/Assisted Living Facility
CAAMB/SCO
01.1994 - 01.1999
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