Maya Murillo
Rialto,CA
Summary
Transitioning from high-pressure environment where coordination and quick decision-making were essential. Skilled in managing logistics and communication to ensure efficient operations. I'm Seeking to apply these transferable skills in new field to drive operational success and team efficiency.
Overview
2
2
years of professional experience
Work History
Tow Truck Dispatcher
Wilson Towing
05.2025 - Current
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
- Collaborated closely with law enforcement agencies to promptly respond to accident scenes or roadside assistance needs.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered approximately 25+ phone calls per day and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
Police Explorer
Rialto Police Department
05.2023 - 06.2024
- Enhanced community relations by participating in various outreach programs and events.
- Built trust within the community by serving as an approachable liaison between citizens and law enforcement.
- Demonstrated dedication to the profession by consistently attending scheduled training sessions, meetings, and special events.
- Promoted positive relationships between police officers and youth through engagement in after-school programs and mentorship initiatives.
- Completed rigorous training modules in areas such as crime scene investigation and CPR certification to increase skillset.
- Gathered preliminary investigation information as first responder with officers to crime scenes.
- Volunteered at local charity events representing the department, promoting goodwill within the community they serve.
- Learned about criminal justice system processes including arrest procedures, booking processes, court proceedings, and inmate management.
- Improved problem-solving abilities by participating in mock scenarios that required critical thinking under pressure.
- Supported local law enforcement through ride-alongs, providing valuable assistance and gaining firsthand experience.
- Strengthened teamwork abilities through regular collaboration with fellow Police Explorers on group assignments and tasks.
- Initiated fundraising efforts for Explorer program equipment and supplies, demonstrating commitment to the success of the organization.
- Maintained physical fitness levels in order to excel at physical agility tests administered throughout the year.
- Enhanced understanding of law enforcement culture through exposure to different units and specialized teams during field trips.
- Gained essential leadership skills by serving as team captain during simulated emergency response situations.
- Assisted officers with traffic control during parades, marathons, and special events for improved public safety.
- Monitored and authorized entrance and departure of 45+ citizens during DUI checkpoints
Education
High School Diploma -
Eisenhower High School
1321 N Lilac Ave, Rialto, CA 9237606-2025
Skills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Patience and calmness
- Stress tolerance
- Teamwork and collaboration
- Customer service
- Multitasking
- Excellent communication
- Critical thinking
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Mindfulness Practices
- Hiking
- Team Sports
- Animal Care
- Gym Workouts
- Music
- Watching Movies and TV Shows
- Volunteering
- Playing Sports
- Camping
Timeline
Tow Truck Dispatcher
Wilson Towing
05.2025 - Current
Police Explorer
Rialto Police Department
05.2023 - 06.2024
High School Diploma -
Eisenhower High School
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