Michele Magdaleno
Campbell
Summary
Proven leader in healthcare administration, adept at enhancing team collaboration and efficiency at Stanford Healthcare. Excelled in staff training and supervision, significantly improving service delivery. Skilled in verbal and written communication, adept at navigating complex situations. Demonstrated expertise in time management and organization, ensuring optimal productivity and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Communication Specialist I
Stanford Healthcare
10.2023 - Current
- Performed wide-ranging administrative, financial and service-related functions to support nursing supervisors.
- Supported departmental goals with timely completion of administrative tasks and special projects as assigned.
- Handled escalated calls efficiently, finding satisfactory resolutions for all parties by facilitated smooth communication between departments with clear documentation and professional liaison services.
- Utilizing computer software systems including Microsoft Office, Word, Excel, PowerPoint as well as other office equipment.
Patient Access Representative Lead
Stanford Healthcare
04.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Performing all PAR II & PAR III job duties.
Patient Access Representative II & III
Stanford Healthcare
08.2012 - 03.2019
- Secured patient demographic information within their confidential medical records in compliance with HIPAA.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Patient Financial Counselor/Patient Access Service Representative
UC Davis Medical Center
10.2006 - 08.2012
- Collected and entered patient demographic and insurance data into EPIC to secure proper billing process.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Handled customer inquiries and suggestions in a courteously and professionally matter while facilitating communication between patients and various departments and staff.
Education
Bachelor of Arts - Sociology
CSU San Marcos
San Marcos12.2024
Associate of Arts - Liberal Arts/Sociology Transfer
De Anza College
Cupertino, CA06.2021
Certification - Medical Assistant
Kaplan College
Sacramento, CA05.2005
Skills
- Team Leadership
- Coaching and Mentoring
- Key Performance Indicators (KPI)
- Staff Training
- Staff Supervision
- Professional Bedside Manner
Accomplishments
- Ambassador of the Month Feb 2022
- Disaster Training October 2018
Timeline
Communication Specialist I
Stanford Healthcare
10.2023 - Current
Patient Access Representative Lead
Stanford Healthcare
04.2019 - 10.2023
Patient Access Representative II & III
Stanford Healthcare
08.2012 - 03.2019
Patient Financial Counselor/Patient Access Service Representative
UC Davis Medical Center
10.2006 - 08.2012
Bachelor of Arts - Sociology
CSU San Marcos
Associate of Arts - Liberal Arts/Sociology Transfer
De Anza College
Certification - Medical Assistant
Kaplan College
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