Michele Lochli
DIDSBURY,AB
Summary
Accomplished Assistant and Department Manager at Walmart, adept in fostering customer loyalty and enhancing shopping experiences. Excelled in staff training and development, ensuring a professional work environment. Demonstrated expertise in money handling and customer relations, significantly boosting employee morale and customer satisfaction. Proven track record of achieving performance targets through effective leadership and strategic merchandising.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Walmart Canada
09.2021 - 05.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Walmart Canada
05.2016 - 09.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
Walmart Canada
08.2012 - 05.2016
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Department Manager
Walmart
10.2009 - 08.2012
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Associate
Walmart
09.2000 - 06.2005
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
High School Diploma -
Memorial HIgh School
North Sydney, NS06-1987
Skills
- Money Handling
- Customer Relations
- Stocking Freight
- Product and service knowledge
- Staff Training and Development
- Customer Service
Timeline
Assistant Manager
Walmart Canada
09.2021 - 05.2024
Assistant Manager
Walmart Canada
05.2016 - 09.2021
Assistant Manager
Walmart Canada
08.2012 - 05.2016
Department Manager
Walmart
10.2009 - 08.2012
Associate
Walmart
09.2000 - 06.2005
High School Diploma -
Memorial HIgh School
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