Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michel Zakhour

Montreal

Summary

Dynamic sales professional with a proven track record at Citronic Cote Vertu, excelling in customer relations and service. Leveraged interpersonal communication skills to enhance client satisfaction and retention by 17%. Proficient in Microsoft Office, I consistently exceeded sales targets through strategic upselling and relationship building.

Overview

4
4
years of professional experience

Work History

Sales Representative

Citronic Cote Vertu
05.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded established sales targets and increased customer retention by 17%

Client Service Agent

Couche-Tard
03.2021 - 05.2022
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Assisted in the development of marketing materials to better showcase the company''s services to potential clients.
  • Provided exceptional support to clients by identifying their needs and offering tailored solutions.

Education

Bachelor of Arts - Political Science/ International Relations

UQAM
Montreal, QC
01-2025

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Microsoft office proficient
  • Patience and endurance
  • Teamwork skills

Accomplishments

  • Certificate in creating a Library for cultural exchange in my School Lycée Charles de Gaulle de Damas in 2016.
  • Volunteering in Al Sakhra Association to organize an event for orphans at Church in Damascus in 2018.
  • Doing a stage in GS1 Syria as Barcode Consultant for brands and companies for 2 months in Syria in 2022
  • Doing with the University a NATO simulation in Washington DC with other Canadian and American Universities and Military schools and being able to get the Superior Delegation Award in 2023.
  • Doing the ICAO Simulation in Montreal in the ICAO official building and doing speeches in front of real diplomats and ambassadors in 2024
  • Being a Volunteer in the organization ARAMIA which is the Syrian International Organisation of protecting the ARAMAIC language (mother tongue of Jesus Christ himself) where is spoken in only three villages in the world which are located in Syria. My role was to help them organize events and ceremonies celebrating this culture and I also was helping to create the Aramaic Museum and make schedules to teach the language by people who speak it on a daily basis. From 2018-2024

Languages

English
French
Spanish
Arabic

Timeline

Sales Representative

Citronic Cote Vertu
05.2022 - Current

Client Service Agent

Couche-Tard
03.2021 - 05.2022

Bachelor of Arts - Political Science/ International Relations

UQAM
Michel Zakhour