MICHEAL BILOTTA
Listowel,ON
Summary
Dedicated professional eager to apply extensive knowledge and skills to support community initiatives and navigate obstacles within Waterloo Regional Police Department.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendy's
Listowel, ON
03.2024 - Current
- Managed team of employees, ensuring smooth shift operations and adherence to protocols.
- Directed team members on operational and procedural issues to maintain workflow efficiency.
- Enforced discipline by issuing verbal warnings and implementing disciplinary actions to uphold workplace standards.
- Assisted customers with inquiries, orders and complaints in a timely manner.
Swing Manager
McDonald's
Barrie, ON
06.2020 - 02.2024
- Worked with my team to maintain smooth operations and high standards of customer service during high-volume rushes.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured compliance with McDonald's golden standard to uphold brand reputation.
- Assisted colleagues in overcoming challenges to enhance teamwork and morale.
Crew Member
McDonald's
Timmins, ON
04.2022 - 06.2023
- Delivered excellent customer service in fast-paced environment.
- Ensured restaurant compliance with McDonald's golden standard to uphold brand reputation.
- Assisted crew members in overcoming challenges to foster a collaborative team environment.
COVID-19 Screener
Northern College
Timmins, Ontario
03.2022 - 04.2022
- Conducted health screenings for students and staff at Northern College to maintain safety and compliance with health regulations.
- Conducted daily health screenings for students and staff at Northern College to ensure their well-being.
Education
Police Foundations -
Northern College of Applied Arts And Technology
Timmins, Ontario06.2023
High School Diploma -
St. Peters Catholic Secondary School
Barrie, Ontario06.2021
Skills
- Team management
- Customer service
- Communication
- Teamwork
- Time Management
- Problem solving
- Critical thinking
Certification
• EMT Canada Standard First Aid & CPR-C/AED
• Canadian Red Cross Emergency First Aid & CPR/AED Level C
• Canadian Red Cross Emergency First Aid & CPR/AED Level C
References
References available upon request
Timeline
Shift Supervisor
Wendy's
03.2024 - Current
Crew Member
McDonald's
04.2022 - 06.2023
COVID-19 Screener
Northern College
03.2022 - 04.2022
Swing Manager
McDonald's
06.2020 - 02.2024
Police Foundations -
Northern College of Applied Arts And Technology
High School Diploma -
St. Peters Catholic Secondary School