Kristina Barajas
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Starbucks
San Pedro
12.2024 - Current
- Supervised daily operations and workflow for team efficiency.
- Trained and mentored new partners on store procedures.
- Managed inventory levels and placed supply orders as needed.
- Resolved conflicts and addressed customer concerns promptly.
- Provided on-the-job training to new staff members.
- Assisted upper management with daily operations to meet standards of service and quality.
First Impressions Coordinator/ Guest Relations Manager
Audi Beverly Hills Service Center
Culver City
08.2021 - 11.2024
- Boost sales by focusing on KPIs and optimizing team performance at Audi Beverly Hills.
- Manage daily operations, ensuring meticulous coordination and team alignment to enhance service quality.
- Lead strategic training programs, fostering skill development and career growth among 15 team members.
- Cultivate a supportive environment, aiding in the professional growth of new recruits through targeted training.
- Implement innovative strategies to elevate customer satisfaction and streamline service center operations.
LDM Worldwide PA
LDM Worldwide
San Francisco
05.2016 - 06.2019
- Facilitated seamless production operations at LDM Worldwide from May 2016 to June 2019
- Served as a vital link between Producers, Directors, and crew members
- Ensured timely distribution of scripts and effective communication flow
- Managed meticulous coordination of travel and meeting schedules for crew.
- Orchestrated efficient craft service setup for Warriors Basketball Production
- Enhanced halftime backdrop assistance, improving show quality
- Streamlined communication between crew members, ensuring smooth production flow
- Managed logistics for team travel, ensuring timely and efficient arrangements.
Barista/Shift Lead
Starbucks
01.2006 - 12.2015
- Led team of baristas, ensuring efficient task delegation and prioritization
- Educated customers on menu, offering tailored recommendations
- Boosted sales via strategic up-selling of special items
- Managed coffee bean inventory, ensuring optimal stock levels
- Maintained high health and safety standards
- Oversaw daily operations, ensuring staff compliance with service standards.
Education
High School -
El Cerrito High School
El Cerrito, CASkills
- Management Experience
- Guest Relations Experience
- Team trainings
- WTD reports
- Salesforce Marketing Cloud
- Inventory Control
- Scheduling
- Team presentations
- KPI
- Team management
- Customer satisfaction
- Relationship building
- Training and mentoring
Phone - Number
5102002559
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
First Impressions Coordinator/ Guest Relations Manager
Audi Beverly Hills Service Center
08.2021 - 11.2024
LDM Worldwide PA
LDM Worldwide
05.2016 - 06.2019
Barista/Shift Lead
Starbucks
01.2006 - 12.2015
High School -
El Cerrito High School