Michael Yue Kay Lee
Vancouver,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Telemarketer
Times Telecom Inc
04.2008 - 02.2015
- Educated customers about product or service offerings meeting individual needs.
- Maintained and recorded customer information in database.
- Set up new accounts and listed personal, demographic and payment information in system.
- Provided timely, courteous and knowledgeable responses to information requests.
- Developed new leads each day at or above quotas.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
Manager's Assistant
Safeway, Starbucks
01.2003 - 06.2008
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
Bachelor of Arts -
Simon Fraser University
Burnaby, BC07.2008
Associate of Arts -
Langara College
Vancouver, BC02.2004
Skills
- Performance-driven
- Consumer behavior
- Entrepreneurship
- Persistent
- Product and service understanding
- Fluent in English and Mandarin
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Timeline
Telemarketer
Times Telecom Inc
04.2008 - 02.2015
Manager's Assistant
Safeway, Starbucks
01.2003 - 06.2008
Bachelor of Arts -
Simon Fraser University
Associate of Arts -
Langara College
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