Michael Thomas Brong
Montreal
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Key Holder/Assistant Manager
NUTRIZONE
1437 Stanley St,Montreal,Quebec H3A 1P4
01.2022 - 03.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Increased sales by providing exceptional customer service and product knowledge.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Enhanced store security by meticulously following all opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
Mcdonalds-st-Jacques
7270 Rue Saint-Jacques Ouest
03.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
Education
Formation Professionnelle - Soudage/Montage
CIMME
1100 Rue Lucas, LaSalle , QC H8N 3E608-2026
Formation Professionnelle - Gardiennage
L'Academie De Sécurité I.G.S
5165 Chem. Queen Mary Suite 512,Montreal H3W 1X712-2024
High School Diploma -
Paul-Gerin-lajoie D'Outremont
475 Av. Bloomfield,Outremont, Qc H2V 3R906-2022
Skills
- POS terminal operation
- Cash handling accuracy
- Training and mentoring
- Sales proficiency
- Store maintenance
- Customer service management
- Product ordering
- Opening and closing coordination
- Retail operations
- Process and procedure development
- Decision-making
- Product sales
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Key Holder/Assistant Manager
NUTRIZONE
01.2022 - 03.2025
Crew Member
Mcdonalds-st-Jacques
03.2021 - 01.2022
Formation Professionnelle - Soudage/Montage
CIMME
Formation Professionnelle - Gardiennage
L'Academie De Sécurité I.G.S
High School Diploma -
Paul-Gerin-lajoie D'Outremont