Summary
Overview
Work History
Skills
Timeline
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Daniel Carver

Palm Springs,CA

Summary

Dynamic and results-driven professional with extensive experience at Seven Lakes Association Country Club, excelling in customer service and cash handling. Proven track record in training and mentoring staff, enhancing customer satisfaction, and driving sales through innovative events. Skilled in multitasking and resolving complaints, fostering loyalty and repeat business.

Overview

24
24
years of professional experience

Work History

Key Holder, Bar Manager, Server

Seven Lakes Association Country Club
06.2014 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Trained and supervised new employees to apply best practices in customer service and restaurant operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server, Bartender, Closing Manager

Lyon’s English Grill
11.2008 - 05.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Contributed to inventory management by monitoring stock levels.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Dining Room Manager

The Villas
06.2001 - 05.2007
  • Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
  • Implemented training program for front of house staff to maintain high standards of customer service.
  • Optimized workflow by cross-training employees in various roles throughout the dining room operation.
  • Increased revenue by organizing special events such as wine tastings, themed dinners, and holiday celebrations.
  • Coordinated with other departments such as banquets and catering to ensure seamless event execution.
  • Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Customer service management
  • Staff training and development
  • Staff training
  • Inventory monitoring
  • Team member development
  • Scheduling coordination
  • Opening and closing coordination
  • Multitasking and prioritizing
  • Handling complaints
  • POS terminal operation
  • Delegation and supervision

Timeline

Key Holder, Bar Manager, Server

Seven Lakes Association Country Club
06.2014 - Current

Server, Bartender, Closing Manager

Lyon’s English Grill
11.2008 - 05.2014

Dining Room Manager

The Villas
06.2001 - 05.2007

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Daniel Carver