Michael "Scott" Henderson

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
• Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.

Developed, implemented, and maintained Industrial Refrigeration Educational and Certification Programs dedicated to engineers and technicians servicing the Industrial refrigeration realm

• Conducted ongoing evaluations of curriculum materials to ensure alignment with industry standards.
• Managed budgets and resources effectively, ensuring optimal allocation of funds towards educational programs and activities.
• Instrumental in the ANSI accreditations of RETA Certification Exams (CARO, CIRO, CRST, RAI) - the certification standard of the ammonia refrigeration industry

• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
• Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
• Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.