Michaela Meahan
Dartmouth,NS
Summary
Hospitality professional dedicated to enhancing customer experiences through effective communication and multitasking. Successfully managed diverse responsibilities in fast-paced environments, consistently ensuring high service standards and positive interactions. Committed to fostering a welcoming atmosphere that encourages repeat business.
Overview
2027
2027
years of professional experience
Work History
Acting Assistant Manager
Reitmans
Darmtouth, NS
10.2022 - Current
- Helped customers choose items and provided personal service to improve store visits and address specific needs.
- Supported team goals by collaborating with associates to meet sales targets and improve store results.
- Trained new associates on store policies and customer service practices to support team consistency.
- Kept current on company products and services while keeping team informed.
- Applied visual merchandising strategies to improve product displays following guidelines and personal merchandising techniques.
- Resolved customer questions and complaints to build trust and support repeat business.
- Facilitated communication between internal departments by sharing information with team members.
- Managed inventory levels to maintain stock availability and reduce shortages.
- Managed supply ordering process; maintained timely delivery of goods while reducing purchasing costs.
Server/Day Shift Manager
Old Spaghetti Factory
10.2015 - 03.2020
- Managed several tables at once while maintaining consistent service quality.
- Recorded and submitted orders accurately while working closely with kitchen staff to match guest requests.
- Optimized table turns by organizing reservations and seating flow.
- Boosted sales by suggesting menu items, specials, and promotions during guest interactions.
- Built repeat business by remembering regular guest preferences and offering personal greetings.
- Resolved guest complaints and concerns promptly while keeping interactions professional.
- Supported training of new servers on menu knowledge and service procedures.
- Explained menu choices and recommended suitable options for food allergy needs.
- Helped coordinate supply orders with vendors for daily operations.
Express Shopper
Superstore
Halifax, NS
2021 - 2022
- Engaged with customers to enhance service experience and ensure satisfaction.
- Ensured customer satisfaction through attentive service, with quick, accurate service under tight deadlines.
- Executed customer pickup orders efficiently, and shopping orders for customers within the local area.
- Verified replacement items, selected the freshest produce and meat, and ensured on-time readiness for pick-up.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Resolved customer complaints effectively, demonstrating strong problem-solving skills.
Education
Bachelor of Arts - Psychology
Dalhousie University
Halifax05-2023
- Classical Music
Kwantlen Polytechnic University
Langley04-2020
Skills
- Product display management
- Customer service
- Sales strategy
- Inventory management
- Task prioritization
- Time management
- Multi-tasking
- Team collaboration
- Team leadership
- Effective communication
- Problem solving
Timeline
Acting Assistant Manager
Reitmans
10.2022 - Current
Server/Day Shift Manager
Old Spaghetti Factory
10.2015 - 03.2020
Express Shopper
Superstore
2021 - 2022
Bachelor of Arts - Psychology
Dalhousie University
- Classical Music
Kwantlen Polytechnic University