Tami Patterson
New Westminster,Canada
Summary
Dynamic operational manager with extensive experience in retail and food service. Demonstrated success in optimizing inventory management and financial reporting, driving cost reductions and enhancing efficiency. Seeking to leverage strong leadership skills in a full-time managerial role.
Overview
26
26
years of professional experience
Work History
Assistant Manager
7-Eleven Convenience Stores
New Westminster, Canada
01.2019 - 01.2024
Senior Certified Sales Associate
7-Eleven
, Canada
01.2013 - 01.2019
Online Restaurant Support
eThor Media Limited
Calgary, Canada
01.2012 - 01.2013
Shift Supervisor
Starbucks
Burnaby, Canada
01.2009 - 01.2012
Restaurant General Manager
Prism Fine Dining (KFC)
, Canada
01.2006 - 01.2009
Multi-Unit Restaurant Manager
Park & Young Ent. (Subway)
, Canada
01.1998 - 01.2006
Education
Received Certifications For Introductory Word, Microsoft Excel, Bookkeeping And Quickbooks Online -
Admin And Accounting Works Program-Online
Sources And Vancouver Community College, Surrey BC07-2026
BC Lottery Corporation Lottery Terminal Operations -
British Columbia Lottery Corporation Corporate
Richmond, BC01-2013
Grade 12 Dogwood Diploma -
Columneetza Senior Secondary
Williams Lake, BC01-1985
Skills
- Financial reporting
- Financial analysis
- Cost reduction
- Operations budgeting
- Account reconciliations
- Payroll management and reporting
- Supplier/vendor management
- Inventory management
- Online menu management
- Planogram compliance
- Product display management
- Workforce scheduling
- Interviewing
- Hiring
- Training staff
- Monitoring staff progress
- Leads by example
- Labor relations
- Positive reinforcement
- Staff recognition
- Contributes to training videos
- Supports franchise owners
- Report preparation
- Communicates directions clearly
- Dispute resolution
- Provides excellent customer service
- Customer needs analysis
- Puts the customer first
- Uses Active Listening skills
- Rotates perishables
- Health and safety compliance
- Follows maintenance schedule
- Clean workspace
- Efficiency improvement
- Provides a clean work environment
Education Training Certificates
- Hold Certifications for introductory Word, Microsoft excel, Bookkeeping and Quickbooks Online
- BC Lottery Corporation Lottery Terminal Operations, Online Certification, 01/01/13
- Grade 12 Dogwood Diploma, Columneetza Senior Secondary, Williams Lake, BC, 01/01/95
Accomplishments
- Certified Barista
- Green Apron Awards: Welcoming, Genuine, Involved, and Considerate
- Drove Sales of Via and helped the store surpass corporate sales quota
- Presidential Pin- Outstanding Customer Service
- Best of the Best Award- Customer Service Award
- CustomerMania Pin-Exceptional Customer Commendation
- Toonie Pin- Leading Sales
- Colonel's Pin- Exceptional Team Member and Leadership Award
- Sales Awards from RBH and Imperial Tobacco for consistantly being one of the top sellers in the downtown Sector.
- Achieved 2 temporary service contracts with Imperial Tobacco to assist with National Corporate tours because of my Sales and Customer service Passion
Timeline
Assistant Manager
7-Eleven Convenience Stores
01.2019 - 01.2024
Senior Certified Sales Associate
7-Eleven
01.2013 - 01.2019
Online Restaurant Support
eThor Media Limited
01.2012 - 01.2013
Shift Supervisor
Starbucks
01.2009 - 01.2012
Restaurant General Manager
Prism Fine Dining (KFC)
01.2006 - 01.2009
Multi-Unit Restaurant Manager
Park & Young Ent. (Subway)
01.1998 - 01.2006
Received Certifications For Introductory Word, Microsoft Excel, Bookkeeping And Quickbooks Online -
Admin And Accounting Works Program-Online
BC Lottery Corporation Lottery Terminal Operations -
British Columbia Lottery Corporation Corporate
Grade 12 Dogwood Diploma -
Columneetza Senior Secondary