Summary
Work History
Education
Skills
Timeline
Generic

Michaela Macleod

8391 Casselman Cres. Mission,BC

Summary

Dynamic professional with extensive experience in administration, underwriting support, customer service, reception, sales, and team leadership. Proven ability to enhance customer service and streamline operations. Skilled in Microsoft Office, and conflict resolution, consistently delivering results and remaining calm in fast-paced environments while maintaining confidentiality and accuracy.

Work History

Underwriting Administrative Assistant

Special Risk Insurance Managers
Langley, BC
2023 - 2026
  • Provided administrative support to underwriting staff in a fast-paced insurance environment.
  • Reviewed applications, policy documentation, endorsements, and client records with a high level of accuracy.
  • Performed extensive data entry and maintained electronic filing systems.
  • Responded to broker inquiries by phone and email.
  • Coordinated documentation, and tracked policy information.
  • Assisted with record maintenance, and document preparation.
  • Maintained confidentiality while handling sensitive customer information.
  • Utilized multiple computer systems and Microsoft Office, specifically Microsoft word, excel, and outlook applications daily.

Third Year Apprentice Plumber

William Kelly and Sons Plumbing Contractors
North Delta, BC
2018 - 2021
  • Coordinated daily work assignments and communicated with supervisors, and other contractors.
  • Ordered materials and supplies while tracking project requirements.
  • Led team tasks and ensured projects remained organized and on schedule.
  • Demonstrated strong problem-solving and customer service skills while working on commercial projects.
  • Installation of fixtures, repair / testing of plumbing systems

Sales Associate / Acting Manager

The Mobile Shop
Mission, BC
2015 - 2018
  • Delivered exceptional customer service in a high-volume retail environment.
  • Processed customer payments and transactions accurately.
  • Assisted customers with account inquiries, products, promotions, and services.
  • Supported daily operations and acted in a supervisory role when required.
  • Resolved customer concerns professionally and efficiently.

A&W Restaurant

A&W Restaurant Whatcom Rd
Abbotsford, BC
2014 - 2015
  • Provided prompt and courteous customer service.
  • Processed cash, debit, and credit transactions accurately.
  • Assisted customers with orders and inquiries in a fast-paced environment.

Education

Level 1 & Level 2 Plumbing Certification - Plumbing

British Columbia Institute of Technology (BCIT)
Burnaby, BC
2021

High School Diploma -

Bakerview Centre For Learning
Abbotsford, BC
2013

Skills

  • Customer Service & Public Relations
  • Reception & Front Desk Operations
  • Data Entry & Database Management
  • Payment Processing & Cash Handling
  • Registration & Appointment Scheduling
  • Telephone Operations
  • Microsoft Word, Excel, Outlook & PowerPoint
  • Administrative Support
  • Record Keeping & File Management
  • Problem Solving & Conflict Resolution
  • Team Leadership & Coordination
  • Strong Written & Verbal Communication
  • Multitasking & Organization

Timeline

Underwriting Administrative Assistant

Special Risk Insurance Managers
2023 - 2026

Third Year Apprentice Plumber

William Kelly and Sons Plumbing Contractors
2018 - 2021

Sales Associate / Acting Manager

The Mobile Shop
2015 - 2018

A&W Restaurant

A&W Restaurant Whatcom Rd
2014 - 2015

Level 1 & Level 2 Plumbing Certification - Plumbing

British Columbia Institute of Technology (BCIT)

High School Diploma -

Bakerview Centre For Learning
Michaela Macleod