Ursula Sedillo
Oroville
Summary
Detail-oriented administrative professional with over 15 years of experience keeping busy offices organized and running efficiently. I’ve handled payroll, records, scheduling, staff support, and day-to-day operations while working closely with employees, vendors, and leadership. I’m used to juggling multiple priorities, solving problems quickly, and being the go-to person when things need to get done. I’m now looking to bring that experience into a school environment where I can support staff, students, and daily operations.
Overview
16
16
years of professional experience
Work History
Practice Manager — Administrative & Operations
Riverwood Veterinary Hospital
Chico, CA
01.2024 - Current
- Oversee all daily administrative operations of a busy facility, coordinating staff schedules, office workflows, and vendor services to ensure smooth and compliant operations.
- Process payroll and maintain confidential employee records, ensuring accuracy and adherence to regulatory and organizational standards.
- Support onboarding of new employees, including new hire paperwork, orientation, and training coordination — directly mirroring enrollment and onboarding functions in a school office.
- Prepare reports, manage invoices and purchasing, and maintain accurate financial and operational documentation.
- Serve as primary liaison between leadership, staff, clients, and vendors; resolve concerns professionally with a high standard of customer service.
- Ensure compliance with OSHA regulations and California state standards; monitor adherence to established policies and protocols.
- Coordinate facility maintenance, repairs, and vendor contracts; organize staff meetings, trainings, and appreciation events.
Practice Manager — Administrative & Operations
Especially Cats Veterinary Hospital
San Francisco, CA
01.2022 - 01.2023
- Managed all administrative and operational functions, including confidential employee records, payroll processes, workers' compensation procedures, and personnel files.
- Prepared reports, correspondence, and operational documentation; communicated organizational policies and goals across the team.
- Coordinated staff and Doctor's schedules; conducted performance reviews and facilitated staff meetings.
- Oversaw budgets, vendor relationships, inventory, and facility maintenance schedules.
- Resolved customer concerns and complaints with professionalism; maintained high standards of service and regulatory compliance.
- Trained and mentored employees while fostering a positive, productive workplace culture.
Lead Customer Service Representative & Supervisor
Especially Cats Veterinary Hospital
San Francisco, CA
01.2018 - 01.2022
- Supervised front office staff and coordinated daily workflow, scheduling, and records management in a high-volume environment.
- Operated multi-line phone systems; responded to inquiries from clients and the public with professionalism and care.
- Processed admissions, discharges, invoices, payments, and financial transactions; prepared weekly bank deposits and maintained financial records.
- Trained staff to uphold high service standards; assisted leadership with administrative projects and process improvements.
Veterinary Assistant
Especially Cats Veterinary Hospital
San Francisco, CA
01.2010 - 01.2018
- Maintained accurate records and documentation; coordinated laboratory submissions and ensured record integrity.
- Supported daily operations in a fast-paced environment; provided client education and customer service support.
- Assisted with inventory management and prescription processing.
Education
High School Diploma -
Abraham Lincoln High School
San Francisco, Ca 2009
Skills
- Confidential Records Management
- Payroll & Personnel Administration
- Customer Service & Public Relations
- Office Coordination & Workflow Management
- Compliance & Policy Adherence
- Staff Scheduling & Supervision
- Report Preparation & Correspondence
- Vendor & Facilities Coordination
- Training & Staff Development
- Multi-Line Phone Systems
ADDITIONAL QUALIFICATIONS
- Typing speed: 45+ WPM
- Proficient in Microsoft Office, QuickBooks, Gusto.
- Strong written and verbal communication skills; experienced preparing professional correspondence and reports.
- Demonstrated ability to handle sensitive and confidential information with discretion and integrity.
- Bilingual
Timeline
Practice Manager — Administrative & Operations
Riverwood Veterinary Hospital
01.2024 - Current
Practice Manager — Administrative & Operations
Especially Cats Veterinary Hospital
01.2022 - 01.2023
Lead Customer Service Representative & Supervisor
Especially Cats Veterinary Hospital
01.2018 - 01.2022
Veterinary Assistant
Especially Cats Veterinary Hospital
01.2010 - 01.2018
High School Diploma -
Abraham Lincoln High School