Michaela Gillis
Coxheath,Nova Scotia
Summary
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Ready to take on demanding workload to achieve objectives. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
11.2022 - 11.2023
- Improved customer satisfaction by providing friendly and efficient service at register.
- Enhanced team productivity by maintaining clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Promoted positive work environment through effective communication and teamwork among staff members and management.
- Helped maintain clean and well stocked dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru, drink station, ice cream station, and other areas as requested.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Accurately packaged menu items into bags or trays and placed drink orders into carriers at counter, at window and for delivery.
- Accurately operated cash register to process customer payments.
Crew Member
Tim Hortons
08.2022 - 10.2022
- Politely greeted the customers and assisted with purchases
- Quickly and accurately processed meal orders while building a rapport with the customers
- Cleaning; sweeping and mopping, washing dishes, keeping up on all of the regular sanitation/cleaning of the work area
- Handled the cash register and received and gave the correct amount of money to customers
- Resolved customers needs with sensitivity and professionalism
- Accurately making drinks for customers in a quick and timely manner.
Bakery Clerk
Sobeys
08.2021 - 12.2021
- Handled and packaged baked goods
- Kept shelves full while marking down items and taking food no longer fresh to sell off shelves
- Assisting customers by writing on cakes, helping with any questions while providing outstanding customer service
- Operate / clean bakery equipment
Childcare
Self-employeed
03.2017 - 10.2019
- Was responsible for care of young children in absence of parents / guardians
- Prepared meals to ensure children eat fully in a timely manner
- Carried out proper hygiene routines for children in care
- Designed / Created games and activities indoors and outdoors to keep children engaged
- Maintaining a safe and healthy environment for children in all respects
Face Painter, Bounce House Attendant
Jokers Wild
05.2017 - 03.2019
- Succesfully worked at childrens birthday parties and events, while mainting a pleasant and safe environment
- Bounce house attendant, responsible for supervision and safety and children, set up and take down of equipment
- Face painted to create themed artwork while maintaining all proper hygiene protocols
- Excellent with children
- Extremely experienced in customer service
Education
High School Diploma -
Riverview Rural High School
Coxheath, NS06.2022
Skills
- Reliability / Availability
- Listening skills
- Teamwork
- Empathetic / Friendliness
- Positive Attitude and Behavior
- Multitasking
- Ability to Work Autonomously
- Complex Problem-Solving
- Customer Service
- Integrity and Honesty
- Performance Improvement
- Time Management
- Valid Driver's License
Languages
English
Native or Bilingual
Certification
- 11/2022, Food Safety
- 08/2021, WHIMIS
References
- Anita Helle, Jokers Wild Entertainment, (902) 537-1169, anitajhelle@hotmail.com
- Monica Sampson, Riverview High School, (902) 564-9003, msampson@gnspes.ca
Timeline
Crew Member
McDonald's
11.2022 - 11.2023
Crew Member
Tim Hortons
08.2022 - 10.2022
Bakery Clerk
Sobeys
08.2021 - 12.2021
Face Painter, Bounce House Attendant
Jokers Wild
05.2017 - 03.2019
Childcare
Self-employeed
03.2017 - 10.2019
High School Diploma -
Riverview Rural High School