Michael Woodside
Santa Maria
Overview
28
28
years of professional experience
Work History
Southern California Market Manager
Superior Plus Propane
01.2020 - Current
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Built relationships with customers and community to establish long-term business growth.
General Manager
Western Propane Service
06.1997 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Education
Righetti High School
Santa Maria, CA06-1987
Timeline
Southern California Market Manager
Superior Plus Propane
01.2020 - Current
General Manager
Western Propane Service
06.1997 - 01.2020
Righetti High School