Noah Wibbens
Corona,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Predictive Index Analyst and Discernment/Tenacity STOWG. Disciplined and strong on execution, innovative and self motivated, task-focused, quickly notices and pushes to fix technical problems.
Overview
7
7
years of professional experience
Work History
Southern California Service Manager
TDI Refrigeration
10.2022 - Current
- Optimized service workflows, implement best practices, and utilize technology tools streamline service delivery processes.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service & office members to meet business goals.
- Conducted various presentations for companywide meetings relating to service technical knowledge, internal processes & company procedures.
- Built and oversaw the compliance department, creating SOP's and process flows to perform IIAR/CalARP required inspections.
- Managed and maintained roughly 20 different customer annual budgets on a yearly basis.
- Reviewed millions of dollars of AR on a weekly basis, reaching out to customers quickly & directly to receive payments for overdue invoices, improving cash flow for the company.
- Provided technical support for field supervisors and service technicians daily.
- Reviewed service proposals, pricing structures, and service agreements daily to ensure profitability and alignment with company goals.
- Contributed to weekly team huddles and operations meetings.
Los Angeles County Supervisor
TDI Refrigeration
04.2021 - 10.2022
- Oversaw daily operations of department, ensuring quality craftsmanship, organization and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for team members.
- Performed quality assurance audits with account technician and reviewed findings with customer on regular basis
- Monitor and manage project progress, hours allotted and assigning proper technicians
- Dispatching technicians for service calls and troubleshooting system failures
- Demonstrate advanced knowledge and proficiency in refrigeration & HVAC systems
- Maintained customer compliance with IIAR & CalARP regulations.
Lead Technician
TDI Refrigeration
08.2020 - 02.2021
- Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Assisted field supervisor with daily operations of service team, ensuring quality craftsmanship, organization and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Assisted field supervisors with quality assurance audits & reviewed findings with customer on a regular basis.
- Monitor and manage project progress, hours allotted and assigning proper technicians.
- Dispatching technicians for service calls and troubleshooting system failures.
- Demonstrate advanced knowledge and proficiency in refrigeration & HVAC systems.
- Maintained customer compliance with IIAR & CalARP regulations.
Service Technician
TDI Refrigeration
05.2017 - 08.2020
- Installed new industrial & commerical HVAC/Refrigeration equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Refrigerant handling and recovery
- Electrical and mechanical diagnosis & repairs of commerical HVAC and industrial refrigeration equipment (HCFC-CFC & Ammonia)
- Regular quality assurance account reviews with customers
- Trained junior technicians in proper techniques and safety protocols, fostering culture of continuous improvement within team.
Education
High School Diploma -
Castle View High School
Castle Rock, CO05.2015
Some College (No Degree) - Automotive Technology
Arapahoe Community College
Littleton, COSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- KPI Monitoring
- Workflow Management
- Documentation And Reporting
- Service Scheduling
- Quality Control
- Analytical Thinking
- Strategic business planning
- ANSI/IIAR & CalARP compliance knowledge
Timeline
Southern California Service Manager
TDI Refrigeration
10.2022 - Current
Los Angeles County Supervisor
TDI Refrigeration
04.2021 - 10.2022
Lead Technician
TDI Refrigeration
08.2020 - 02.2021
Service Technician
TDI Refrigeration
05.2017 - 08.2020
High School Diploma -
Castle View High School
Some College (No Degree) - Automotive Technology
Arapahoe Community College
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